Genesys Developer

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Genesys Developer

Experience Range: 6 to 12 Years

Location: Chennai,Bengaluru, Hyderabad

Must Have:

Minimum 5 mandate details are mandate with two or 3 liners

1. Core Genesys Platform Knowledge

2. IVR Design & Call Flow development including secure flow & bots

3. Strong understanding of REST/SOAP APIs, JSON/XML payloads

4. ProblemSolving & Analytical Thinking

5. Collaboration, Communication & Teamwork

Good to Have:

Minimum 2 mandate details are mandate with two or 3 liners

1. Salesforce integration

2. Intent model designing

Essential:

• Design clear, intuitive, and customerfriendly IVR call flows
• Strong experience in Genesys Cloud CX
• Support testers (e.g., Cyara teams) with flow clarity and edge cases
• Support postproduction incidents and rootcause analysis
• Collaborate with various stakeholders to deliver top notch code

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)