Genesys Consultant
Tech Mahindra · Hyderabad · hybrid · Posted 29d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
5-7 yrs. of experience in Genesys/Nice contact center 8.x, 9.x products, Genesys Pure Engage cloud, supporting customers through Genesys portal
- Experienced with ITIL incident, change & problem management
- Excellent communication and interpersonal skills
- Knowledge of multiple ticketing tools like BMC Remedy, ServiceNow
- Knowledge on problem/change/incident management along with planning/scheduling/patching, execution of deployment, break-fix activity in the IVR, CTI, desktop areas operating systems such as UNIX/LINUX
- Configuring Applications/ Questionnaires, Reports, Data Imports/ Data Feeds, Dashboards, Notifications, Package Installations and Workflows to meet business requirements.
- Provide support in troubleshooting Production issues whenever required.
- Knowledge on Linux/Azure server updates, patches, troubleshoot and resolve issues
- Domain knowledge on Telecom Networking will be added advantage
Sourced from naukri
Skills
nicecontact centerGenesys
About Tech Mahindra
Tech Mahindra
IT Services & Consulting
119.3k+
employees
1986
40 years old
Pune, Maharashtra
India
About
We are digital changemakers – here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed. We are Tech Mahindra!
Industries
IT Services & ConsultingBPO/KPOConsultingAnalytics & KPOEngineering & Construction
Employee ratings
43,279 reviews
3.4/ 5
Culture
3.2
Career growth
2.7
Work-life
3.4
Employees rate it well for
Salary5961Senior Management3868Work Life Balance3463Work Culture3249Appraisal3044
Find them on