HYDERABAD · FULLTIME
Genesys cloude Developer
Capgemini
Hyderabad · hybrid · Posted 26d ago
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.6s
- Found the form on Naukri · 9 questions to answer1.5s
- Decided the answers for all of them2.9s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Genesys
**Key Responsibilities**
- Configure, administer, and maintain Genesys Cloud (PureCloud) environments.
- Develop and manage Architect call flows, IVR applications, queues, and routing strategies.
- Monitor platform performance and troubleshoot production issues.
- Implement user management, roles, permissions, and workforce-related configurations.
- Work with business stakeholders to gather requirements and implement contact center solutions.
- Integrate Genesys Cloud with third-party applications using APIs and web services.
**Required Skills**
- 23 years of hands-on experience with **Genesys Cloud (PureCloud)**.
- Experience with:
- Architect Flow Design
- ACD Routing & Queue Management
- IVR Development
- User & Role Administration
- Reporting and Analytics
- Knowledge of APIs and integrations.
- Experience with troubleshooting and resolving contact center issues.
- Excellent verbal and written communication skills.
Sourced from naukri
Section · 02
Skills
Section · Company
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Industries
Employee ratings
53,345 reviews
Culture
3.6
Career growth
2.8
Work-life
3.8
Employees rate it well for
Find them on