HYDERABAD · FULLTIME

Genesys Cloud

Cognizant

Hyderabad · onsite · Posted 68d ago

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Not disclosed3–12 yrsfulltimeHyderabad

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Section · 01

About this role

Join us for our Virtual Hiring Drive on 22nd August! Apply now, and our recruitment team will review your profile and get in touch with you regarding the next steps.

Description

We are seeking a skilled Genesys Cloud professional to join our team in India. The ideal candidate will have a strong background in implementing and managing Genesys Cloud solutions, with a focus on enhancing customer experience and system performance.

Responsibilities

Design, implement, and manage Genesys Cloud solutions for clients.
Collaborate with cross-functional teams to enhance customer experience.
Monitor system performance and troubleshoot issues related to Genesys Cloud.
Provide training and support to end-users and stakeholders.
Stay updated with the latest Genesys Cloud features and technologies.

Skills and Qualifications

3-12 years of experience in Genesys Cloud or related technologies.
Strong understanding of cloud computing and telecommunication systems.
Proficiency in scripting languages such as JavaScript or Python.
Experience with APIs and integration of third-party applications.
Knowledge of contact center operations and customer experience management.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.

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Section · 02

Skills

Genesys CloudWorkforce ManagementReporting toolsCrm IntegrationSecurity ComplianceCall RoutingData MigrationSIP protocolsAPI Integrationvoice analytics

Section · Company

About Cognizant

Cognizant

IT Services & Consulting

241.5k+

employees

1994

32 years old

Teaneck. New Jersey.

United States (USA)

About

A leader in IT services, providing insights that empower businesses to anticipate customer needs and adapt in a dynamic environment.

Industries

IT Services & ConsultingConsulting

Employee ratings

61,441 reviews

3.7/ 5

Culture

3.5

Career growth

2.9

Work-life

3.6

Employees rate it well for

Work Life Balance6704Salary6455Work Culture6019Learning4862Senior Management4577

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Responsibilities

Design, implement, and manage Genesys Cloud solutions for clients.

Collaborate with cross-functional teams to enhance customer experience.

Monitor system performance and troubleshoot issues related to Genesys Cloud.

Provide training and support to end-users and stakeholders.

Stay updated with the latest Genesys Cloud features and technologies.

Skills and Qualifications

3-12 years of experience in Genesys Cloud or related technologies.

Strong understanding of cloud computing and telecommunication systems.

Proficiency in scripting languages such as JavaScript or Python.

Experience with APIs and integration of third-party applications.

Knowledge of contact center operations and customer experience management.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills.