{"@context":"https://schema.org","@type":"JobPosting","title":"Genesys Cloud Engineer","description":"

Mandatory Skills:

Genesys Cloud (Prime Skill)
IVR Design & Development
Architect Flows
Call Routing & Queues
ACD & Skills-Based Routing
Web Chat, Email & Messaging Channels
APIs & Integrations (REST)
SSO & Identity Integration
JavaScript / Python (Preferred)

Key Responsibilities:

Design, develop, and maintain Genesys Cloud contact center solutions
Configure Architect flows, IVR, routing strategies, queues, and user management
Integrate Genesys Cloud with CRM, ITSM, and third-party applications using APIs
Troubleshoot production issues and optimize platform performance
Implement new features, enhancements, and platform upgrades
Collaborate with business stakeholders to deliver scalable customer experience solutions
Support L2/L3 incidents and participate in deployment activities

Preferred Candidate Profile:

Strong hands-on experience with Genesys Cloud CX
Experience in Contact Center and Customer Experience (CX) solutions
Knowledge of cloud integrations, automation, and reporting
Excellent communication and stakeholder management skills

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