{"@context":"https://schema.org","@type":"JobPosting","title":"Genesys Cloud CX Developer","description":"

Role & responsibilities

Preferred candidate profile

Core Skills we're looking for

- Hands-on Genesys Cloud CX (not PureConnect/Engage)

- Genesys Architect flow development across flow types flow logic, variables/data handling, error handling, reusable modules

- ACD routing strategies skills-based, priority, predictive

- Data Actions and external API integration; Genesys Cloud REST APIs and event-driven design

- CRM integrations — Salesforce, ServiceNow, or Dynamics

- Conversational bots with hands-on Genesys Dialog Engine experience (NLU/NLP, intent/entity design, bot-to-agent handoff)

- Genuine coding — JavaScript, JSON, REST, OAuth2 (Lambda a plus)

- Security within Genesys Cloud CX — OAuth2 grant types, RBAC, PII/PCI data handling

- Grounding in IVR/IVA design, omnichannel, SIP/telephony/WebRTC, and AWS/cloud basics

- Production experience — live deployments, incident handling, troubleshooting under load

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