BENGALURU · FULLTIME
Genesys Cloud CX Developer
Capgemini
Bengaluru · onsite · Posted 28d ago
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Undisclosed8–13 yrsfulltimeBengaluru
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Section · 01
About this role
Roles and Responsibilities
- Design, develop, test, deploy, and maintain complex customer experience solutions using Genesys Cloud CX platform.
- Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions that meet business needs.
- Troubleshoot issues related to IVR, ACD, SIP troubleshooting, CCaaS (Customer Contact Center as a Service), Conversational AI, Salesforce integration, REST API integration on AWS.
- Ensure seamless integration of all components within the solution stack.
Desired Candidate Profile
- 8-13 years of experience in IT Services & Consulting industry with expertise in Genesys Cloud CX development.
- Proficiency in working with data actions such as SQL queries for reporting purposes.
- Strong understanding of call flow design principles and ability to create efficient workflows for various use cases.
Sourced from naukri
Section · 02
Skills
sip trubleshootingGenesys Cloudamazon web servicesivrctiConversational AiACDdata actionsGenesys Cloud CXcall flow designCCAIGenesysRest Api IntegrationIntegration
Section · Company
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
3.6/ 5
Culture
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Career growth
2.8
Work-life
3.8
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