Genesys Cloud Contact Center Engineer

Dear Candidates,

We have opening for MNC client.

Genesys Cloud Contact Center Engineer (L3)

Experience: 6-10 Years
Location: Remote

Job Description:

We are looking for an experienced Genesys Cloud Contact Center Engineer L3 to manage and support a business-critical Genesys Cloud contact-center platform for a Swiss-based pharmaceutical customer.

Key Responsibilities

• Advanced Genesys Cloud administration queues, skills, divisions, RBAC, permissions and audit logs.
• Strong Genesys Architect experience IVR, routing, business hours, skill/language/priority and emergency routing.
• Troubleshooting of digital channels and agent experience.
• WEM, Quality, Recording, Dashboards and Analytics.
• Integration troubleshooting with ServiceNow, Salesforce, Dynamics and APIs.
• SSO/MFA, OAuth/API clients, audit logs, SIEM and security controls.
• Incident, Problem, Change, Release and RCA management.
• SIP/telephony, interaction analytics and Genesys Cloud CX certification are preferred.

Interested candidates can share profile on [email removed]