genesys aspect dialer

Role: genesys Aspect dialer

Experience range: 6 to 12 years

Location: chennai, bangalore, hyderabad

Role & responsibilities

• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
• Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
• Genesys strategy using composer and interactive routing designer.
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure