CG
Genesys Architect
Chaibu Group · Hyderabad · onsite · Posted 34d ago
Not disclosed8–15 yrsfulltimeSourced from
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About this role
We are currently hiring for Genesys Architect / Genesys Engineer roles.
Location: Kondapur, Hyderabad
Role Overview:
Looking for professionals with experience in Genesys contact center platforms to support the design, configuration, and maintenance of contact center solutions.
Key Responsibilities:
- Design and support Genesys contact center solutions.
- Configure call flows, IVR, routing strategies, queues, and agent profiles.
- Support voice, chat, email, SMS, and other digital channels.
- Monitor system performance and troubleshoot call routing or telephony issues.
- Assist with Genesys integrations with CRM platforms like Salesforce, ServiceNow, or Zendesk.
- Support deployments, enhancements, and documentation.
Required Skills:
- 8+ years (Engineer) / 4+ years (Architect) experience in Genesys or contact center technologies.
- Knowledge of IVR, call routing, and contact center operations.
- Understanding of SIP, VoIP, and telephony concepts.
- Experience with Genesys Cloud CX / Genesys Engage / PureConnect.
Preferred Skills:
- Genesys certifications.
- Basic knowledge of APIs, Java, Python, or JavaScript.
- Experience with SQL or cloud platforms (AWS, Azure, GCP).
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Skills
Cloud CXcontact centerSIPVOIPqueuesVrrouting strategiesGenesys