Genesys Administrator
Arroyo Consulting · Hyderabad · onsite · Posted today
Undisclosed5–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Immediate Joiners Only within 1 Week
Remote
Contract
6 to 12 months
Skills
- Moves, adds and changes; Phase 2 hypercare support
- Hands-on Genesys Cloud CX administration: users, roles, queues, skills, Architect call flows, data tables, schedules and callbacks
- CX Cloud from Genesys and Salesforce, or a similar GenesysSalesforce integration
- Workforce engagement: WFM forecasting and scheduling, quality evaluation forms, speech and text analytics
- Genesys AI: Agent Copilot, virtual agents or bot flows, knowledge connectors
- Telephony basics: BYOC carrier trunks, number porting
- Go-live experience: UAT, cutover, hypercare
- Genesys Cloud certification preferred; required for Admin A is our recommendation
Key Skills:
Routing, Agent Copilot and WEM
build in Phase 1; Phase 2 queues, outbound campaigns and notifications
Moves, adds and changes; Phase 2 hypercare support
Sourced from naukri
Skills
Genesys CloudWFMgenesys frameworkRoutingRolesCxUser