Generalist Service Representative I - Cooling

Job Summary

Join our team as a Generalist Service Representative and become the technical expert our customers rely on. You'll deliver hands-on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

Responsibilities

• Install and commission customer systems according to established procedures and quality standards
• Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance
• Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols
• Proactively identify customer needs and recommend solutions that enhance their operations

Key Skills

• Active Listening - intermediate level; understanding customer concerns and translating them into effective service actions
• Customer Orientation - intermediate level; building trust through responsive, reliable technical support
• Problem Solving - developing level; diagnosing equipment issues and implementing timely solutions
• Resilience - intermediate level; staying focused and effective under pressure in dynamic field environments
• Safety Standards - intermediate level; ensuring all work complies with safety protocols and regulatory requirements
• Maintenance and Repair - developing level; performing hands-on corrective and preventive maintenance tasks
• Technical Documentation - developing level; accurately recording service activities and system configurations
• Time Management - developing level; prioritizing tasks to meet customer commitments and service schedules

Qualifications

• Strong technical aptitude with a hands-on approach to solving equipment challenges
• Customer-focused mindset with the ability to communicate clearly in the field
• Adaptability and composure when managing unexpected issues or changing priorities
• Eagerness to learn and grow your technical expertise through guided experience

What's in it for me

• Direct customer impact through meaningful technical work in the field
• Mentorship and structured support to build your technical skills and confidence
• Career growth opportunities within a global leader in energy management and automation
• Exposure to diverse industries and innovative technologies

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.