General Manager

Role & responsibilities:

• Build, lead, and manage the operations, guest services, technical, and housekeeping teams.
• Plan manpower, conduct training, and implement SOPs.
• Oversee daily operations of rides, attractions, ticketing, crowd management, and housekeeping.
• Coordinate with the engineering/maintenance team to ensure maximum ride uptime.
• Manage annual operating budget, revenue, and cost control.
• Monitor key KPIs such as footfall, revenue per guest, uptime, and operational efficiency.
• Ensure smooth functioning of rides, simulators, AV systems, and other technologies.
• Improve end-to-end guest experience and handle customer feedback/service recovery.
• Ensure safety, fire, electrical, and statutory compliance, including emergency drills.
• Coordinate with internal departments and external vendors, authorities, and tourism bodies.
• Prepare operational dashboards, conduct audits, and drive continuous improvement in guest satisfaction and wait times.

Preferred candidate profile

• Bachelors degree required; MBA/PGDM in Operations, Hospitality, Tourism, or General Management preferred.
• 10-15+ years overall experience, with 5-7+ years in a senior operations leadership role in theme parks, experiential attractions, large museums/edutainment, integrated resorts, or major spiritual/tourism complexes.
• Proven track record managing technology-heavy, high-footfall experience centres, with strong safety, service, and P&L performance.
• Pre-opening/ramp-up experience of new attractions is a strong plus.
• Guest-centric mindset with excellent service design sense.
• Solid P&L, budgeting, and data-driven decision-making skills.
• High safety orientation; comfortable with ride/technical operations and emergency protocols.
• Excellent communication and stakeholder management; able to interact with Jain Munis, senior members of the Jain community, government officials, Gunayatan members and frontline staff.
• Cultural and dharmic sensitivity; respect for Jain values and the spiritual nature of Gunayatan.
• Fluency in English and Hindi; additional regional languages are a plus.