General Manager

About the Company

Snabbit is building the future of on-ground service operations by solving for high-quality, reliable workforce supply at scale. We operate at the intersection of demand, supply, and operational excellence, enabling seamless last-mile execution.

About the Role

We are looking for a General Manager – Kolkata to own and scale the city as a business unit. This role responsible for offline growth, supply-demand balancing, pricing (rate cards), and end-to-end P&L ownership. Role would be driving execution on the ground while building scalable systems for long-term growth.

Responsibilities

City P&L Ownership

• Own revenue, margins, and overall profitability
• Drive cost efficiencies across supply acquisition, operations, and fulfillment
• Build and execute city-level business plans

Offline Growth & Expansion

• Lead on-ground growth initiatives to scale demand
• Identify high-potential micro-markets and expansion zones
• Build partnerships and local networks to accelerate growth

Supply & Demand Management

• Ensure optimal supply availability across locations and time slots
• Balance demand fluctuations with efficient workforce allocation
• Minimize cancellations, delays, and service gaps

Rate Card & Pricing Strategy

• Design and optimize city-specific rate cards
• Ensure competitive yet profitable pricing
• Continuously iterate pricing based on demand-supply dynamics

Operations Excellence

• Drive high-quality service delivery and customer satisfaction
• Set up SOPs and ensure strong execution discipline
• Monitor key metrics like fulfillment rate, TAT, and unit economics

Team Leadership

• Build, lead, and mentor city teams across operations, supply, and growth
• Create a high-performance, ownership-driven culture
• Work closely with central teams (product, finance, strategy)

Qualifications

10–15 years of experience in operations, business, or city leadership roles

Required Skills

• Strong experience in P&L ownership and scaling businesses
• Background in hyperlocal, marketplace, logistics, or consumer businesses preferred
• Proven ability to manage supply-demand marketplaces
• Strong analytical thinking with a bias for execution
• Comfortable working in fast-paced, ambiguous environments

Preferred Skills

• Has run a city/region as a business
• Obsessed with numbers, efficiency, and ground execution
• Can switch between strategy and hustle on the ground seamlessly
• High ownership, low ego, high accountability