General Manager

• Lead day-to-day operations across departments: front office, housekeeping, food and beverage, maintenance, spa, and recreation.
• Ensure smooth-check in & out and exceptional guest service.
• Monitor property condition and ensure preventive maintenance and cleanliness.

• Prepare and manage budgets, forecasts, and P&L reports.
• Monitor expenses, control costs, and maximize revenue through strategic planning and yield management.
• Approve major purchases and capital expenditures.

• Maintain high guest satisfaction scores through service quality and personalized experiences.
• Handle VIPs, escalated complaints, and special guest requests.
• Conduct regular guest feedback analysis and implement improvements

• Recruit, train, mentor, and supervise department heads and key staff.
• Foster a positive work environment and team culture. Set performance goals and conduct regular evaluations.

• Collaborate with the sales and marketing team to promote the property.
• Develop packages, events, and local tie-ups to attract domestic and international guests.
• Monitor OTA (Online Travel Agency) presence and guest reviews.

• Ensure compliance with local, state, and national laws, especially environmental, health, and safety regulations.
• Maintain all licenses and permits relevant to hospitality operations.

• Implement eco-friendly and sustainable tourism practices.
• Engage with local communities and support responsible tourism initiatives.

Location : - Murikkady PO, Kumily Anavilasam Road, Thekkady, Kumily, Kerala 685535