General Manager

General Manager – Operations & Business

Company: SPIN CYCLES Laundry Solutions

Location: Bengaluru

Employment Type: Full-time

Location - Bangalore - Whitefield

Reporting To: Founder / Managing Director

About SPIN CYCLES

SPIN CYCLES is a Bengaluru-based professional laundry and dry-cleaning company serving customers across the city since 2014.

We operate through a growing network of retail stores, pickup & delivery operations, customer support teams and centralized processing facilities. Our focus is on quality garment care, reliable service, technology-enabled operations and scalable growth.

As we continue to expand, we are strengthening our leadership team to build a more structured, data-driven and high-performance organization.

Role Summary

We are looking for an experienced and execution-focused General Manager – Operations & Business to lead end-to-end operations across factory, retail, customer support, logistics and service delivery.

The role requires a hands-on leader who can manage large teams, improve productivity, strengthen customer experience, control costs and build scalable operating systems.

Key Responsibilities

• Own overall day-to-day business operations.
• Lead Factory, Operations, Retail, Customer Support and Logistics teams.
• Ensure daily production, service and delivery targets are achieved.
• Improve manpower productivity, capacity utilization and process efficiency.
• Reduce delays, rework, rewash, customer complaints and garment damages.
• Build and enforce SOPs, KPIs, review systems and accountability.
• Identify operational bottlenecks and drive permanent corrective actions.
• Improve coordination between factory, stores, customer support and logistics.
• Drive cost control across manpower, utilities, consumables and wastage.
• Build and develop a strong second-line management team.
• Monitor store and service performance and improve customer experience.
• Support business expansion, new stores, B2B opportunities and operational scalability.
• Ensure daily operations can run effectively without continuous founder intervention.

Key KPIs

Performance will be measured on:

• On-time order completion %
• Production plan vs actual
• Turnaround time
• Manpower productivity
• Capacity utilization
• Rewash / rework %
• Garment damage / loss rate
• Customer complaint rate
• Complaint closure TAT
• Cost per order / garment
• Employee attendance & retention
• Store / service performance
• Operational cost reduction
• Revenue and business growth
• SOP compliance
• Action closure and reduction of recurring issues

Candidate Profile

• 12–18+ years of overall experience
• Minimum 5+ years in a senior operations / plant / unit leadership role
• Experience managing 100+ employees and multiple departments.
• Strong experience in operations, people management, productivity and process improvement.
• Strong numerical, analytical and MIS skills.
• Comfortable working on the operational floor and solving real-time issues.
• Experience in multi-shift or high-volume operations preferred.

Candidates can come from:

Laundry / Garment Care | Apparel | Textile | FMCG | Manufacturing | Food Processing | E-commerce Fulfilment | Logistics | Industrial Services | Hospitality Operations

Laundry experience is an advantage but not mandatory.

Key Skills

• People Leadership
• Operations Management
• Production Planning
• KPI & MIS Management
• Cost Control
• Process Improvement
• Root Cause Analysis
• Customer Experience
• Team Building
• Business Growth
• Execution & Accountability

What We Are Looking For

We are looking for a leader who:

• Takes ownership and accountability for results.
• Can manage both people and numbers.
• Builds systems instead of depending on individuals.
• Identifies root causes rather than repeatedly firefighting.
• Holds managers accountable and develops strong second-line leadership.
• Improves productivity without compromising quality or customer experience.
• Can support business growth while maintaining strong operational control.