General Manager

Role & responsibilities

• Manage the overall day-to-day operations of the hotel/restaurant.
• Lead, supervise, and motivate all operational departments.
• Ensure high standards of guest service and customer satisfaction.
• Monitor food & beverage operations, service quality, and hygiene standards.
• Manage staff scheduling, attendance, discipline, and performance.
• Control operational costs and ensure efficient utilization of resources.
• Monitor revenue, expenses, sales, and profitability.
• Handle guest complaints and ensure timely resolution.
• Coordinate with kitchen, service, housekeeping, front office, and other departments.
• Ensure compliance with company SOPs, policies, and safety standards.
• Conduct regular operational reviews and identify areas for improvement.
• Support recruitment, training, and development of employees.
• Maintain strong vendor and supplier coordination.
• Prepare and share operational reports with management.
• Take responsibility for achieving business and operational targets.

Preferred candidate profile

• HM (Hotel Management) qualified
• Previous experience in reputed hotels/restaurants
• Strong knowledge of hotel/restaurant operations
• Excellent leadership and team-management skills
• Good communication and guest-handling abilities

Perks and benefits

• Food: Provided
• Accommodation: Provided
• Service Charge: Provided as per company policy