General Manager - Strategy & Ops

Role Overview

The GM/AGM – Strategy & Operations will work closely with the leadership team to drive high-impact strategic initiatives and strengthen operational excellence across the organization. The role involves solving complex business problems, leading cross-functional programs, building performance visibility through data, and ensuring seamless execution of key initiatives.

Key Responsibilities

1. Strategic Planning & Execution

• Partner with leadership to define business strategy, OKRs, and long-term growth plans.
• Break down complex business challenges into structured problem statements and actionable solutions.
• Drive annual planning, goal setting, and periodic business reviews.

2. Program & Project Management

• Lead end-to-end execution of high-impact, cross-functional strategic initiatives.
• Develop detailed project plans, track milestones, manage dependencies, and ensure timely delivery.
• Proactively identify risks and execution gaps, and drive mitigation plans.

3. Operational Excellence

• Analyze existing business processes to identify inefficiencies and improvement opportunities.
• Build scalable systems, SOPs, and dashboards to track operational and business health metrics.
• Drive automation and process improvements to enhance efficiency and scalability.

4. Stakeholder Management & Communication

• Act as a key interface between leadership and functions including Product, Operations, Finance, and Marketing.
• Prepare leadership reviews, board-level presentations, and business performance reports.
• Support decision-making through data-backed insights, analysis, and strategic inputs.

Qualifications

• Bachelor's degree in Business Administration, Operations, Engineering, or related field; MBA preferred.
• 5+ years of experience in strategy, consulting, or operations roles, preferably in startups, automotive, logistics, energy, or platform businesses.
• Prior experience in managing multi-site operations or partner/franchisee-led networks is highly desirable.
• Strong track record of leading cross-functional initiatives and driving execution.
• Excellent communication, stakeholder management, and leadership skills.
• Strong analytical ability with experience working with large datasets.
• Proficiency in Excel/Google Sheets; SQL is a strong plus.

Key Competencies

• Strategic Thinking: Ability to translate business vision into executable plans.
• Operational Excellence: Focus on efficiency, scale, and continuous improvement.
• Execution Leadership: Strong ownership and bias for outcomes.
• Problem Solving: Structured thinking and data-driven decision making.
• Stakeholder Management: Ability to influence and align senior stakeholders.
• Adaptability: Thrives in fast-paced, ambiguous environments.