General Manager Service
Auric Motors · Jaipur · onsite · Posted 19d ago
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About this role
Job Description & Key Result Areas (KRA)
Position: General Manager Service
Company: Auric Motors Pvt. Ltd. (Maruti Suzuki Authorized Dealership)
Location: Jaipur
Department: Service
Reporting To: Dealer Principal / Managing Director
Educational Qualification
- Diploma / B.Tech in Mechanical Engineering
Experience
- Minimum 5+ years of experience as General Manager Service
- Experience in Maruti Suzuki or reputed automobile dealership preferred
Salary
- As per industry standards
Role Summary
The General Manager Service is responsible for end-to-end service operations of the dealership, ensuring customer satisfaction, workshop profitability, manpower productivity, and compliance with Maruti Suzuki service standards.
Key Responsibilities
- Overall management of service workshop operations including Mechanical, Bodyshop, and PDI
- Ensure compliance with Maruti Suzuki service SOPs and audit standards
- Achieve CSI targets and enhance customer satisfaction
- Drive service revenue, labor, and spare parts targets
- Improve workshop productivity, efficiency, and turnaround time
- Control warranty, goodwill, and operational costs
- Lead and develop Service Managers, Advisors, and Technicians
- Handle customer escalations and grievance resolution
- Ensure safety, 5S, and housekeeping standards
- Coordinate with OEM, insurance companies, and vendors
Key Result Areas (KRA)
Customer Satisfaction
- Achieve CSI score as per Maruti Suzuki benchmark
- Reduction in customer complaints and repeat repairs
Revenue & Profitability
- Achievement of monthly and annual service revenue targets
- Growth in labor and spare parts sales
- Improvement in service gross margin
Workshop Productivity
- Technician productivity above 85%
- Improved vehicle throughput and reduced TAT
Process & Compliance
- 100% adherence to Maruti Suzuki SOPs
- Successful completion of OEM audits
Manpower Management
- Skill development and certification of staff
- Low attrition and effective manpower utilization
Warranty & Quality Control
- Reduction in warranty rejections
- Improvement in first-time-right repair ratio
Cost & Inventory Control
- Effective control of workshop expenses
- Optimized spare parts inventory levels
Leadership & Reporting
- Regular MIS review and reporting
- Implementation of improvement action plans
Contact Details
Hemant Choudhary
GM – HR
Auric Motors Pvt. Ltd.
Email: [email removed]
Mobile: [phone removed]
Sourced from naukri
Skills
About Auric Motors
Auric Motors
2.5k+
employees
₹3.8L PA avg
Avg at Auric Motors
About
In business for over 25 + years, Auric Motors Being one of the biggest car dealerships in Rajasthan, we are growing on an year-on-year basis, and operating at more than 50 locations in Northern Rajasthan including Bikaner, Hanumangarh, Jhunjhunu, Sri Ganganagar, Jodhpur, Jaipur, Jalore to name a few. During the course of business relationship with Maruti Suzuki India limited the companies have received many excellence awards and for last 12 years it has received prestigious Royal Platinum dealership award continuously and we became Royal Platinum & Alpha dealers, in very first year of introduction of this category.
Employee ratings
10 reviews
Culture
3.0
Career growth
3.1
Work-life
3.2
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