General Manager Service-PL

Job Title: General Manager – Service

Location: Chennai

Reports to: Chief Operating Officer Desired Profile

• Requisite Experience: Minimum 15 years of experience in Vehicle Service function, with a minimum 3 years of experience in a similar role as a team leader or department head role, with any leading automobile dealership.
• Educational Qualifications:
• Essential: BE/B Tech/AMIE/Diploma in Mechanical/Automobile Engineering.
• Age below 50 years is preferred.
• Ability to build high-performing teams.
• Excellent business networking and interpersonal skills.
• Familiarity with modern business practice and digital orientation.
• Customer centricity and quality orientation.
• Excellent analytical skills to evaluate financial and non-financial performance.
• Familiarity with Commercial Segment Vehicles is a mandatory requirement.
  
  

Key Result Areas

• Workshop Profitability
• Customer Satisfaction
• Employee Satisfaction
• Employee Productivity
• Vehicle turnaround time Key Responsibilities
• Prepare an action plan to meet the financial target of the region based on market conditions, monitor the achievements, take corrective action if the target is not achieved.
• Observe Workshop activities like vehicle flow, outflow and residual vehicles in the shop floor and initiate actions for any debottlenecking that may be required.
• Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index
• Lead the implementation of any new initiatives required to improve dealerships operations and customer experience.
• Provide overall guidance to the regional service team for the effective implementation of service strategy and performance.
• Be the custodian of the overall P&L management of the region.
• Liaison with TML Service Officials.
• Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required.
• Authorise of disposal of scrap and used oil as per internal circular from HO, also arrange disposal of Hazardous waste.
• Monitor Creditors & debtors with in approved limit.
  
  

▪Oversee the deployment and utilization of assets Behavioural Attributes – Must possess with high

Proficiency

• Customer Orientation
• Result Orientation
• Problem Solving and Decision Making
• Initiative & Objection Handling
• Communication and Good Negotiation Skills
• Effective Team Handling & Interpersonal Skills Knowledge required:
• Ability to make business forecast and budget for the service department
• Able to analyse data and take corrective actions if required
• Able to train, develop and motivate department employees
• Has an eye for detail and is a process champion
• Understand CRMDMS
• PC literate (Ms Office) CTC: Maximum 29 lacs per annum (Fixed pay 80% and variable pay 20%)
  
  

Skills: vehical management,workshop profitability,customer satisfaction,business networking