General Manager Service Operations
Green Evolve · Delhi · onsite · Posted today
Undisclosed8–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role: General Manager,ServiceOperations
Company: Grevol
Location: Delhi NCR Okhla Phase 1
Experience: 8+
What we are looking for
- Automotive or EV after sales background; EV or HV systems exposure is a strong plus
- Experience with dealer, franchise or partner-run workshop networks.
- Working knowledge of warranty processes, workshop KPIs (examples-first-time-fix, comeback rate, CSAT, bay utilization) and MIS-based monitoring.
- Comfortable with field travel (ASM about 15 to 20 days a month).
- Qualification: BE or Diploma in Automobile, Mechanical or Electrical Engineering. MBA preferred for GM and Network Manager.
What the roles deliver
- Development of new workshop and normalization of service process
- Improving the service reach for customer service
- Workshop performance against KPI targets, safety (zero HV incidents) and customer satisfaction.
- Timely, correctly classified warranty claims and strong supplier and plant coordination.
- Parts availability, trained and certified technicians, and healthy partner workshops.
- Execution of workshop process audits and workshop performance analysis
Sourced from naukri
Skills
After Sales Service