General Manager/Senior Manager- Maintenance

Role Summary

The Senior Manager / General Manager Maintenance is the senior-most engineering and facilities leader responsible for the safe, reliable and cost-effective operation of all electrical, mechanical, plumbing and utility infrastructure across the campus. The role owns the full maintenance charter end-to-end — from preventive maintenance strategy and vendor governance to budget ownership, MIS-driven decision-making, and building and leading a high-performing technical team. The incumbent will bring a strong engineering foundation, proven experience managing large facilities or plants, and the seniority to operate as a strategic partner to the Co-Founder & Director – Projects & Operations, while also being hands-on in resolving critical technical issues.

Key Responsibilities

1. Operations & Maintenance Leadership

• Design, implement and continuously upgrade a comprehensive Operations & Maintenance strategy and preventive maintenance program for the entire campus.
• Own day-to-day facilities operations, including review and approval of plumbing/electrical requisitions and specifications.
• Govern all AMCs and service contracts — vendor selection, negotiation, performance management and renewals.
• Identify, onboard and manage a reliable ecosystem of tradesmen and vendors for specialised works, and evaluate new equipment/technology for the facility.
• Drive equipment uptime/downtime analysis — tracking frequency and duration of failures, correlating with maintenance records, and directing corrective and reliability-improvement actions.

2. Electrical Load & Asset Analysis

• Own periodic phase-wise electrical load distribution studies across all blocks, identifying connected vs. running load and correcting phase imbalances.
• Institute hourly/block-wise load monitoring (kW and voltage), identifying peak and minimum load periods and flagging abnormal patterns proactively.
• Drive equipment-wise connected-load analysis to identify contributors to peak demand and highlight under-utilised or overloaded assets, translating findings into concrete efficiency and cost-saving actions.

3. Ownership of Core Services & Systems

• End-to-end accountability for: Plumbing systems; Electrical systems including the substation; Heating systems (Heat Pumps/Solar Plant); Packaged Sewage Treatment Plant; Kitchen equipment; and Fire Alarm & Firefighting systems.
• Provide strong technical leadership and mentorship to the full team of skilled and unskilled maintenance workmen, building capability and accountability.
• Track and continuously improve key maintenance KPIs — asset utilisation, maintenance cost, and consumption control.
• Ensure all technicians are trained on current SOPs and are adequately equipped and motivated to deliver a safe, timely and cost-effective maintenance program.
• Proactively review plant and systems performance to minimise unplanned downtime, anticipating issues ahead of failure.
• Stay current on emerging trends and technologies in facilities and maintenance engineering, and ensure full compliance with applicable statutory and safety regulations.

4. Support to Vidya Sahyog Projects (Government Schools)

• Plan and coordinate periodic visits by plumbers and electricians to Vidya Sahyog project government schools for monitoring and issue resolution.
• Ensure visit reports, with before/after documentation, are maintained for every intervention.

5. Budget & Cost Governance

• Own the Maintenance & Facilities budget — planning, monitoring and controlling expenditure against plan.
• Ensure all procured items and services consistently meet pre-determined quality standards.

6. Planning, Training & Performance Management

• Plan and execute plant improvement and expansion initiatives aligned to institutional growth.
• Implement programs and procedures to maintain the highest standards of plant cleanliness and upkeep.
• Conduct structured performance reviews of maintenance technicians against defined job descriptions and competency standards.
• Set facility standards (including plumbing and electrical provisioning) that prevent avoidable future additions, while actively identifying ways to reduce electricity and water load.

7. MIS, Reporting & Digital Tools

• Own resolution of all maintenance issues logged through the NoBroker platform — ticket assignment, tracking and closure.
• Leverage NoBroker app capabilities for ticket routing to the right technician and closure validation by end users.
• Extract and consolidate repair & maintenance data into a structured MIS/Excel database, mapping expenses to relevant tickets.
• Publish periodic summaries by block, repair head and repair category; analyse frequency of recurring complaints and drive root-cause fixes.
• Prepare management reports, dashboards and recommendations on plant operations, and author SOPs for equipment operation and maintenance.

Candidate Profile

Experience & Qualification

• 15–20 years of progressive experience in maintenance, facilities or plant engineering, with a track record of leading maintenance functions at scale (large campuses, institutions, commercial or industrial facilities).
• B.E./B.Tech in Electrical, Mechanical or a related engineering discipline is strongly preferred; equivalent Diploma-qualified candidates with demonstrably strong hands-on and leadership experience will also be considered.
• Demonstrated ownership of electrical systems including substations, HVAC/heating systems, STPs, fire & life-safety systems, and utility infrastructure.
• Proven experience managing AMC/vendor ecosystems, maintenance budgets, and multi-disciplinary technical teams (skilled and unskilled workforce).
• Experience working with CMMS/ticketing platforms and building MIS/data-driven maintenance reporting is highly desirable.

Skills & Competencies

• Strong engineering fundamentals with the ability to read load data, diagnose system issues, and drive root-cause corrective action.
• Senior stakeholder management — able to operate as a trusted partner to leadership while remaining close to on-ground execution.
• Strong people leadership: capability building, performance management and team development for a technical workforce.
• High ownership, integrity and safety-first mindset; sound understanding of applicable statutory/compliance requirements.
• Financial and budgetary discipline, with a continuous-improvement and cost-optimisation orientation.
• Structured, data-driven approach to reporting and decision-making; comfort with Excel/MIS and digital maintenance-management tools.