General Manager Quality Control & Quality Assurance

The opportunity:

We are seeking an experienced Lead Quality Control & Quality Assurance Lead and institutionalize a group-wide quality excellence framework across multiple business verticals through governance, standardization, compliance, operational excellence, and quality transformation initiatives across evolute group various business verticals including EMS & Repair-Refurbishment services, Own embedded & biometric products & battery packs manufacturing, electronic components & modules. etc. This senior role will report directly to Senior Management and focus on ensuring harmonization of quality practices, operational excellence in QC/QA, strong auditing capabilities, and full compliance with ISO 9001, ISO 27001, ISO 14001, ISO 45001, ISO 30414, STQC, and other applicable standards.

Key functional responsibilities include:

1. Quality Management System (QMS) Implementation:

• Oversee and harmonize end-to-end QC & QA activities across EMS, repair/refurbishment, embedded & biometric products and battery pack manufacturing and component distribution.
• Implement proactive Quality Assurance processes and reactive Quality Control measures for prevention of defects, high yield, and low DPPM.
• Develop, implement, and maintain the QMS in accordance with ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 30414 and other relevant standards.
• Ensure compliance with customer requirements, statutory, regulatory, and STQC & BIS, GEM standards.
• Drive digital transformation & automation along with AI in QMS for real-time monitoring & reporting.
• Support cross-functional teams in risk-based thinking, FMEA & continuous improvement initiatives.
• Define and implement a group-level quality governance framework ensuring standardization across multiple facilities and business units.
• Establish group-wide quality governance framework across all business units.
• Define enterprise quality KPIs and reporting dashboards.
• Drive Cost of Poor Quality (COPQ) reduction initiatives.
• Develop quality maturity roadmap across business verticals.
• Define escalation matrix for critical quality failures.

2. Operational Excellence & Process Improvement

• Lead Operational Excellence (OE) initiatives, Lean Manufacturing, Six Sigma projects, and Kaizen implementation.
• Conduct process gap analysis, waste elimination, and cost reduction programs.
• Implement and sustain 5S, and Total Quality Management (TQM) practices.
• Drive process re-engineering, cycle time reduction, and defect rate improvement projects.
• Develop and deploy strategic initiatives aligning quality objectives with business goals.

3. Audits and Compliance:

• Plan & conduct internal, supplier, customer, and external audits to ensure compliance.
• Ensure strict adherence to IPC-A-610, RoHS, STQC, and all group ISO certifications (ISO 9001:2015, ISO 27001, ISO 14001, ISO 45001, ISO 30414).
• Monitor and track closure timelines of Non-Conformance Reports (NCRs) while ensuring effectiveness of Corrective and Preventive Actions (CAPA).
• Ensure inter-site harmonization of quality processes and coordinate group-wide audit programs.

4. Supplier Quality & Vendor Management:

• Conduct supplier qualifications, audits, and performance evaluations with CFT support.
• Implement Supplier Quality Agreements (SQA) and drive supplier improvements through structured review mechanisms.
• Develop supplier risk assessment models & drive improvements across the supply chain.

5. Customer Interaction & Complaint Resolution

• Interface with internal and external customers regarding compliance requirements.
• Lead Quality Review Meetings with customers and internal stakeholders.
• Drive a proactive approach to customer quality assurance through real-time monitoring and analytics.
• Drive systemic RCA for recurring customer complaints

6. Training and Development:

• Develop structured training programs on quality, lean practices, process improvements, and Total Quality Management.
• Train and mentor QA/QC Engineers, Inspectors, and cross-functional teams on ISO standards, RoHS, 5S, ESD control, and auditing techniques.
• Implement leadership development initiatives for QA & QC professionals across multiple business units.
• Build succession and capability development plans.

7. Equipment and Calibration:

• Oversee calibration, maintenance, and testing equipment.
• Ensure compliance with calibration standards (ISO 17025) and maintain records.

8. Leadership, Reporting & Development:

• Support and collaborate with the reporting leadership while providing direction to QA/QC teams across group companies.
• Track and improve group-level quality metrics and present consolidated reports to Senior Management.
• Develop and deliver training on QA/QC skills, ISO standards, and auditing best practices.
• Coordinate with Production, Engineering, Purchase, Design, and business unit heads for quality matters, customer complaints, and supplier quality management.
• Influence business heads for quality culture adoption.

To qualify for the role, you must have -

• Diploma / bachelors degree in Instrumentation Engineering, Electronics, Electrical, or related field.
• 10-15 years of progressive experience in Quality Control & Quality Assurance with strong exposure to Operational Excellence and Process Improvement in the EMS/electronics industry.
• Strong hands-on expertise in major QA/QC skills: SPC, FMEA, RCA (8D/5-Why), statistical analysis, defect prevention, and process validation.
• Proven auditing skills with experience in planning and conducting internal, supplier, customer, and external audits as per ISO 9001:2015 and related standards; Lead Auditor certification is highly desirable.
• In-depth knowledge of ISO 9001:2015, ISO 27001, ISO 14001, ISO 45001, ISO 30414, STQC, IPC-A-610, RoHS, and other applicable standards.
• Hands-on experience in Lean Manufacturing, Six Sigma (Black Belt preferred), and Kaizen implementation.
• Excellent leadership, analytical, problem-solving, and cross-functional coordination skills.

You will earn brownie points if you have

• Experience in Battery Pack, POS device, SMT manufacturing, EMS, repair/refurbishment, or component distribution businesses.
• Ability to provide training, documentation support, and individual audits on ISO standards.
• Experience in automation tools for quality assurance reporting & analytics, including AI tools.
• Knowledge of CMMI Level 3, R2V3, and Industry 4.0 concepts.
• Expertise in developing and executing corporate-wide quality improvement roadmaps.
• Six Sigma Black Belt and Lead Auditor certification.

Proficiency in ERP systems, Quality Management Software, and data-driven reporting tools.