General Manager Operations

Position: General Manager Operations

Location: Bangalore
Department: Operations
Experience: 15–20+ years
Qualification: Graduate/Postgraduate; MBA in Operations, Hospitality, Business Management or related field preferred.

About the Role

We are looking for an experienced General Manager – Operations to lead and manage operations across Facility Management, Real Estate/Property Management, Hospitality, Clubhouse and F&B. The role will be responsible for operational excellence, customer experience, revenue, cost management, team leadership and compliance.

Key Responsibilities

• Lead day-to-day operations across properties, residential communities, clubhouse, hospitality, facility management and F&B.
• Develop and implement SOPs, service standards and operational processes to improve efficiency and customer experience.
• Oversee property maintenance, housekeeping, security, landscaping, utilities and common-area operations.
• Manage clubhouse and hospitality services, events, resident/member services and guest experience.
• Oversee F&B operations, including food quality, hygiene, inventory, manpower, service standards and profitability.
• Drive revenue opportunities through F&B, clubhouse, events, hospitality and other operational services.
• Monitor operational performance, revenue, costs, customer feedback and key business KPIs.
• Manage vendors, contractors and service providers and ensure quality, SLA and cost effectiveness.
• Prepare and monitor operational budgets, CAPEX/OPEX and cost optimization initiatives.
• Ensure statutory, safety, fire, food safety, environmental and property-related compliance.
• Lead manpower planning, recruitment, training, performance management and team development.
• Handle customer/resident/member escalations and ensure timely resolution.
• Review operational and financial MIS and present performance updates to senior management.
• Drive process improvement, automation, technology adoption and operational efficiency.
• Collaborate with Finance, HR, Sales & Marketing, Procurement and Projects teams.
• Identify new business and operational opportunities to improve revenue, profitability and customer experience.

Key Skills

Operations Management | Facility Management | Property Management | Hospitality | Clubhouse Operations | F&B Management | P&L Management | Revenue Management | Cost Control | Vendor Management | Customer Experience | Team Leadership | Compliance

Candidate Profile

• 15–20+ years of relevant experience in Facility Management, Hospitality, Real Estate, Property/Residential Management, Clubhouse or F&B operations.
• Proven experience managing multiple sites/properties and large operational teams.
• Strong commercial understanding with experience in P&L, budgeting, revenue and cost management.
• Excellent leadership, communication, negotiation and stakeholder-management skills.
• Strong customer-service orientation with the ability to manage complex operational issues and escalations.