General Manager Operations

We are looking for an experienced General Manager Operations to take ownership of the day-to-day operations of a rapidly growing U.S.-based restoration and construction business.

This is a high-ownership leadership position. The successful candidate will be responsible for building and managing the India-based operations team while working closely with U.S. leadership, customers, insurance stakeholders, contractors, vendors, and project teams.

The ideal candidate has strong experience managing complex operations, people, projects, customers, and processesand is comfortable working U.S. hours and taking accountability for business results.

Key Responsibilities

Operations Leadership

• Own day-to-day operational performance across the organization.
• Build, manage, and continuously improve operating processes and SOPs.
• Establish KPIs, dashboards, reporting systems, and accountability mechanisms.
• Identify bottlenecks and implement solutions to improve speed, quality, and profitability.
• Ensure consistent execution across projects and departments.

Restoration & Construction Operations

• Oversee workflows related to water, fire, mold, storm, and property restoration projects.
• Coordinate estimating, project management, scheduling, documentation, invoicing, collections, and closeout processes.
• Work with field teams, contractors, subcontractors, vendors, and suppliers.
• Monitor project timelines, budgets, quality, and customer satisfaction.
• Ensure projects move efficiently from initial customer call through completion and payment.

U.S. Customer & Insurance Operations

• Work directly with U.S. leadership and customers during Eastern Time business hours.
• Manage escalations and ensure high-quality customer communication.
• Understand insurance-related restoration workflows and documentation requirements.
• Coordinate with insurance adjusters, property managers, homeowners, and other stakeholders.
• Ensure documentation is accurate, complete, and delivered on time.

Team Management

• Recruit, train, manage, and develop a high-performing operations team in India.
• Establish clear responsibilities, performance targets, and accountability.
• Develop team leaders and create a strong management structure.
• Conduct performance reviews and address performance issues quickly and professionally.

Financial & Business Management

• Monitor operational costs, margins, productivity, and profitability.
• Support budgeting, forecasting, invoicing, collections, and cash-flow management.
• Identify opportunities to reduce unnecessary costs and improve gross margins.
• Provide management with regular financial and operational reports.

Technology & Process Improvement

• Improve utilization of CRM, project-management, communication, and reporting systems.
• Automate repetitive processes wherever practical.
• Use data and KPIs to drive operational decisions.
• Build scalable systems that can support significant business growth.

Required Qualifications

• 12-20 years of progressive management/operations experience.
• Demonstrated experience managing large teams and complex operations.
• Strong background in one or more of:
• Construction
• Restoration
• Property services
• Facilities management
• Insurance operations
• Project management
• U.S.-based business operations
• Experience managing managers and cross-functional teams.
• Strong understanding of KPIs, SOPs, process improvement, and operational reporting.
• Excellent written and spoken English.
• Strong communication and customer-escalation skills.
• Comfortable working U.S. Eastern Time hours.
• Strong Excel/data/reporting skills and ability to learn new technology quickly.
• Demonstrated ability to take ownership and make decisions independently.

Preferred Qualifications

• Experience working with U.S. customers or U.S.-based companies.
• Experience in restoration, construction, insurance claims, or property damage services.
• Experience with CRM and project-management platforms.
• Experience managing remote/offshore teams supporting U.S. operations.
• MBA or equivalent business/management education is a plus.

What We Are Looking For

We are not looking for someone who simply manages tasks.

We want a business operator who can:

• Take ownership of results.
• Build and manage a strong team.
• Create systems and accountability.
• Solve problems without constant supervision.
• Communicate effectively with U.S. customers and leadership.
• Improve profitability and operational efficiency.
• Scale the business as volume increases.

Performance Measures

Success in this position will be measured by:

• Operational efficiency
• Project turnaround time
• Customer satisfaction
• Team productivity
• Gross margin improvement
• Collections performance
• Quality and documentation
• Employee retention
• Process compliance
• Overall business growth and profitability

Why Join Us?

This is an opportunity to join a growing U.S. restoration and construction business and play a key leadership role in building its operating infrastructure.

The person hired will have significant responsibility, visibility, and opportunity for growth based on performance.

If you are a strong operations leader who enjoys building teams, fixing processes, solving problems, and being accountable for results, we want to hear from you.