General Manager Hotel Operations

Role & Responsibilities

Position: General Manager Hotel & F&B Operations
Company: Hotel Breezeland
Location: Changanassery, Kottayam, Kerala
Salary: 75,000 per month (9 LPA)

Hotel Breezeland is seeking an experienced, dynamic, and results-driven General Manager to oversee its hotel, restaurant, bar, and hospitality operations.

The ideal candidate should have strong leadership abilities, commercial awareness, and proven experience in managing hospitality businesses with a focus on profitability, operational excellence, and guest satisfaction.

Key Responsibilities:

1. Overall Operations Management

• Independently oversee daily hotel operations, including accommodation, restaurants, bars, kitchen, housekeeping, and banquet facilities.
• Establish and maintain high standards of service, cleanliness, operational efficiency, and guest experience.
• Develop and implement Standard Operating Procedures (SOPs).
• Ensure smooth coordination between all departments.

2. Revenue & Profitability Management

• Take responsibility for achieving revenue, cost-control, and profitability targets.
• Prepare and monitor operational budgets and department-wise financial performance.
• Identify opportunities to increase room occupancy, restaurant sales, bar revenue, and banquet business.
• Analyse daily sales, expenses, gross margins, and monthly operating performance.
• Identify and eliminate unnecessary expenditure and revenue leakage.

3. Food & Beverage and Bar Operations

• Oversee restaurant, kitchen, and bar operations to ensure quality and efficiency.
• Monitor food costs, beverage costs, inventory, wastage, and stock reconciliation.
• Coordinate with chefs and departmental heads on menu planning, pricing, and operational improvements.
• Ensure proper liquor stock management and compliance with applicable excise regulations.

4. Staff Management & Leadership

• Lead, train, supervise, and evaluate departmental managers and operational teams.
• Manage manpower planning, recruitment, duty schedules, discipline, and productivity.
• Establish accountability and performance standards across departments.
• Build a professional, service-oriented, and results-driven working culture.

5. Sales & Business Development

• Develop strategies to increase business through corporate clients, travel partners, local customers, and events.
• Coordinate promotional activities, marketing campaigns, and customer retention initiatives.
• Identify new business opportunities and strengthen the hotel's market presence.

6. Guest Satisfaction & Quality Control

• Ensure consistently high guest satisfaction and service standards.
• Resolve guest complaints promptly and professionally.
• Monitor customer reviews, service quality, and repeat business.
• Conduct regular property inspections and ensure preventive maintenance.

7. Financial Control & Management Reporting

• Monitor daily sales, cash reconciliation, billing, purchases, and stock records.
• Review key financial and operational performance indicators.
• Submit daily performance updates, weekly operational reviews, and monthly financial reports to ownership.
• Develop corrective action plans to improve operational efficiency and profitability.

8. Compliance & Administration

• Ensure compliance with applicable hotel, labour, FSSAI, fire safety, and excise regulations.
• Oversee coordination of licence renewals, statutory documentation, and maintenance requirements.
• Safeguard company assets and implement effective internal controls.

Preferred Candidate Profile

• Experience: 815 years in the hotel/hospitality industry, including at least 3 years in a senior management role.
• Previous experience as a Hotel General Manager, Operations Manager, Resident Manager, or senior F&B Manager.
• Strong practical experience in hotel, restaurant, and bar operations.
• Proven ability to manage revenue, budgets, costs, inventory, and profitability.
• Experience supervising multiple departments and leading sizeable operational teams.
• Strong leadership, problem-solving, decision-making, and communication skills.
• Good understanding of hospitality POS/PMS systems and operational reporting.
• Proficiency in Malayalam and English preferred.
• Hotel Management degree/diploma or equivalent qualification preferred.
• Candidates with experience in Kerala's hospitality market will have an advantage.

We are looking for a hands-on hospitality leader who can take ownership of the property, independently manage daily operations, and consistently deliver measurable business results.

Perks and Benefits

• Competitive fixed salary of 75,000 per month.
• Opportunity to lead and develop an established hospitality business.
• Direct interaction with ownership and significant operational responsibility.
• Additional benefits as per company policy.