General Manager Hospitality
SRI Saivin Hospitality · Nizamabad · onsite · Posted 71d ago
Undisclosed15–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Take complete responsibility for overall hotel operations and profitability.
- Ensure smooth functioning of Front Office, Housekeeping, F&B, Banquets, Kitchen, Engineering and other departments.
- Monitor occupancy, ADR, RevPAR, room revenue and F&B revenue.
- Develop strategies to increase room occupancy, corporate business, banquet sales and restaurant revenue.
- Review daily revenue, expenses, collections, outstanding payments and operational reports.
- Control operating costs, wastage, payroll and departmental expenses.
- Ensure high standards of guest service and personally address important guest complaints.
- Conduct daily HOD meetings and review departmental performance.
- Set departmental targets and regularly monitor KPIs.
- Ensure proper staff scheduling, discipline, grooming and productivity.
- Recruit, train, motivate and retain employees.
- Implement and monitor hotel SOPs across all departments.
- Maintain high standards of cleanliness, hygiene, food quality and property maintenance.
- Monitor online reviews and ensure guest feedback is addressed promptly.
- Build relationships with corporate clients, travel agents, OTAs and local businesses.
- Coordinate with Sales and Front Office teams for pricing and revenue optimization.
- Ensure proper inventory, purchasing and store controls.
- Prevent revenue leakage and ensure strong operational and financial controls.
- Ensure compliance with statutory licences, safety regulations and hotel policies.
- Submit regular operational and financial performance reports to management/owners.
Sourced from naukri
Skills
Guest HandlingGuest RelationsHotel ManagementFront Office Operations