General Manager-ERP and IT

About the Company

Chandigarh University is seeking an experienced General Manager (GM) – ERP to lead the strategic planning, implementation, enhancement, and governance of the University's Enterprise Resource Planning (ERP) ecosystem. The role will drive digital transformation by ensuring seamless integration of academic and administrative functions, optimizing business processes, and delivering technology-driven solutions that enhance operational efficiency across the institution.

About the Role

The General Manager (GM) – ERP will be responsible for leading the end-to-end management, administration, and optimization of the University's ERP ecosystem.

Responsibilities

• ERP Strategy & Governance
• Lead the end-to-end management, administration, and optimization of the University's ERP ecosystem.
• Develop and implement ERP strategies aligned with institutional goals and digital transformation initiatives.
• Ensure high system availability, scalability, security, and performance across all ERP modules.
• Oversee ERP upgrades, enhancements, testing, deployments, and continuous improvements.
• Business Process Automation
• Analyze existing workflows and identify opportunities for process automation and optimization.
• Drive digital transformation initiatives by streamlining academic and administrative operations.
• Standardize business processes through effective ERP utilization.
• Stakeholder & Requirement Management
• Collaborate with academic, administrative, finance, HR, admissions, examination, and other departments to gather business requirements.
• Translate operational needs into scalable ERP solutions.
• Conduct regular stakeholder meetings to ensure continuous process improvements.
• ERP Project Management
• Lead ERP implementation, migration, enhancement, and integration projects.
• Develop project plans, timelines, budgets, and risk mitigation strategies.
• Ensure successful project delivery within defined timelines and budgets.
• Data Management & Analytics
• Ensure data integrity, security, and accuracy across ERP modules.
• Develop MIS reports, dashboards, and analytical insights for management decision-making.
• Support institutional reporting and business intelligence initiatives.
• Vendor & Technology Management
• Manage relationships with ERP vendors and implementation partners.
• Monitor vendor performance, SLAs, AMC contracts, and project deliverables.
• Evaluate emerging ERP technologies and third-party integrations.
• Compliance & Information Security
• Ensure ERP systems comply with University policies, statutory regulations, and data security standards.
• Implement role-based access controls, audit mechanisms, and governance frameworks.
• Conduct periodic system audits and user access reviews.
• Leadership & Team Management
• Lead, mentor, and develop ERP functional and technical teams.
• Allocate responsibilities, monitor performance, and drive continuous capability development.
• Conduct user training, change management, and adoption initiatives.
• ERP Modules
• Admissions Management
• Student Information System (SIS)
• Academics
• Examination Management
• HRMS & Payroll
• Finance & Accounts
• Hostel Management
• Library Management
• Learning Management System (LMS)
• CRM
• Transport Management
• Attendance Management
• Alumni Management

Qualifications

• B.Tech/B.E. in Computer Science, Information Technology, or a related discipline.
• MBA, MCA, or equivalent postgraduate qualification preferred.
• Certifications such as SAP, Oracle, Microsoft Dynamics, PMP, ITIL, or similar will be an added advantage.

Required Skills

• ERP Implementation & Administration
• ERP Project Management
• Business Process Re-engineering
• Digital Transformation
• Requirement Gathering & Functional Analysis
• ERP Integration
• SQL & Database Concepts
• Dashboard & MIS Reporting
• Vendor & Stakeholder Management
• Risk & Compliance Management
• Change Management
• Team Leadership

Preferred Skills

• Strong expertise in Enterprise Resource Planning (ERP) implementation and administration.
• Experience in digital transformation and business process automation.
• Strong understanding of ERP integration, database concepts, and reporting tools.
• Excellent stakeholder management and cross-functional coordination skills.
• Strong analytical, problem-solving, and project management capabilities.
• Experience in vendor management and ERP governance.
• Ability to lead large teams and manage multiple projects simultaneously.

Pay range and compensation package

12–18 years of experience in ERP implementation, enterprise applications, or digital transformation. Minimum 5 years in a leadership or managerial role. Prior experience in Higher Education ERP environments will be highly preferred.

Equal Opportunity Statement

Chandigarh University is committed to diversity and inclusivity in the workplace.