General Manager Commercial Operations

General Manager Commercial & Operations

Industry: Specialty Chemicals / Manufacturing
Location: Mumbai / Maharashtra
Experience: 1015+ Years
Education: Graduate in Commerce; Post-Graduation / MBA / CA / CMA preferred

Job Summary

We are looking for an experienced and result-oriented General Manager – Commercial to lead and oversee key commercial and operational functions across the organization. The role will have broad responsibility for Commercial Operations, Sales Coordination, Procurement, Supply Chain, Treasury & Working Capital, Government Tenders, HR & Administration, Plant Coordination and Statutory/Regulatory Liaisoning.

The ideal candidate should possess strong commercial acumen, excellent negotiation and stakeholder management skills, and a proven track record of managing cross-functional operations in a manufacturing environment, preferably within the chemical / specialty chemical industry.

Key Responsibilities

1. Monitoring Sales / Supply Chain & Logistics Department

• Oversee end-to-end commercial operations and sales coordination to ensure timely execution of customer requirements and product deliveries.
• Coordinate closely with Sales, Production, Logistics, Finance and Customer Service teams to ensure smooth order-to-delivery operations.
• Monitor sales order booking, order processing, billing verification, dispatch documentation and related commercial activities.
• Ensure accuracy and completeness of commercial documentation to minimize revenue leakage and operational delays.
• Drive effective Customer Relationship Management and coordinate with internal teams for timely customer collections.
• Provide commercial support for customer sampling, technical requirements, quotations, documentation and other SCM-related activities.
• Monitor customer commitments, order status, delivery schedules and commercial issues and ensure timely resolution.
• Ensure seamless coordination between the Corporate Office and manufacturing facilities for timely and efficient supply to customers.Monitor production planning, inventory availability, dispatches and logistics to ensure uninterrupted customer supplies.
• Optimize resources, lead times and logistics costs while maintaining service levels.
• Identify bottlenecks in the supply chain and implement corrective and preventive measures.

2. Coordinate with Procurement & Strategic Sourcing Department

• Lead and guide the Procurement function for strategic sourcing of raw materials, packing materials, consumables, services and capital assets.
• Develop and maintain strong relationships with key suppliers and strategically important vendors.
• Drive vendor evaluation, qualification, negotiation and performance monitoring.
• Identify opportunities for cost reduction, alternate sourcing, vendor consolidation and procurement optimization.
• Lead commercial negotiations for major procurement contracts and ensure competitive pricing and favorable commercial terms.
• Ensure procurement activities are aligned with business requirements, budgets, quality standards and internal policies.

3. Cross-Functional Collaboration & Coordination

• Collaborate closely with Sales, Finance, Accounts, Procurement, Supply Chain, Production, Quality, EHS, HR, Administration, Logistics, Stores, Maintenance and other departments to ensure smooth business operations.
• Act as a central coordination point between various departments to ensure timely communication, effective decision-making and seamless execution of business requirements.
• Facilitate cross-functional discussions to resolve operational, commercial, financial and customer-related issues.
• Ensure alignment between departmental objectives and overall organizational goals.

4. Handling / Monitoring Government Tenders & Institutional Business

• Lead the end-to-end process for identifying, evaluating, preparing and submitting government and institutional tenders.
• Review tender documents, eligibility criteria, commercial terms, contractual conditions and associated risks.
• Coordinate with internal departments and external agencies for timely and accurate tender submissions.
• Lead commercial negotiations and ensure appropriate pricing strategies to maximize business opportunities and profitability.
• Assess commercial, contractual and financial risks associated with government and institutional contracts.
• Ensure compliance with tender conditions, documentation requirements and contractual obligations.

5. Coordination Plant Operations

• Act as a key link between Corporate Office and manufacturing locations to ensure smooth and efficient plant operations.
• Coordinate with Production, Stores, Maintenance, Quality, EHS, Finance and HR teams for operational requirements.
• Monitor availability and timely allocation of manpower, materials and other resources.
• Identify operational bottlenecks and coordinate with relevant stakeholders for timely resolution.
• Support plant management in achieving operational efficiency, cost control and business objectives.

6. HR & Administration

• Supervise general HR and administrative operations at the plant/corporate level as applicable.
• Support recruitment, manpower deployment, employee engagement and performance management initiatives.
• Ensure implementation of organizational policies and procedures.
• Assist management in resolving employee-related and administrative matters.
• Finalization of Interview process.

7. Government Liaisoning, Compliance & Regulatory Affairs

• Monitor compliance with applicable industrial regulations, statutory requirements, MIDC guidelines and manufacturing-related policies.
• Liaise with government authorities, local bodies, MIDC officials and other regulatory agencies as required.
• Represent the organization in high-level meetings with government officials and local authorities.
• Handle and coordinate matters related to factory operations, land, statutory approvals, permissions and other government-related issues.
• Proactively identify regulatory or operational bottlenecks and coordinate their resolution.

8. Leadership & Strategic Management

• Provide strong cross-functional leadership across Commercial, Procurement, Supply Chain, Plant Coordination, Treasury and Administration.
• Establish clear objectives, KPIs and performance standards for respective teams.
• Develop MIS and management reports covering commercial performance, procurement, working capital, inventory, logistics and operational efficiency.
• Identify opportunities for process improvement, cost optimization and business growth.
• Work closely with senior management in developing and implementing strategic business initiatives.
• Build a culture of accountability, collaboration, cost consciousness and operational excellence.

Candidate Profile

• Graduate in Commerce; Post-Graduation or any other relevant.
• 5–10+ years of relevant experience in Commercial, Operations, Procurement, Supply Chain, Finance/Treasury or General Management.
• Candidates with experience in manufacturing, preferably chemicals / specialty chemicals, will be strongly preferred.
• Strong understanding of commercial operations, procurement, treasury, banking, working capital and supply chain management.
• Proven experience in handling government tenders, institutional business and commercial contracts.
• Strong knowledge of vendor management, strategic sourcing and commercial negotiations.
• Experience in coordinating with manufacturing plants and multiple cross-functional teams.
• Strong understanding of statutory, industrial and regulatory requirements.
• Excellent communication, negotiation, analytical and decision-making skills.
• Ability to manage senior stakeholders, government authorities, vendors, customers and internal teams.
• Strong leadership capability with the ability to manage multiple functions and priorities simultaneously.
• Proficiency in MS Office / ERP systems / MIS and business reporting.

Role Expectations

The successful candidate will be expected to act as a business-oriented commercial leader, balancing operational efficiency, cost optimization, working capital discipline, customer satisfaction and profitability while ensuring strong coordination between the Corporate Office, manufacturing facilities and external stakeholdersRole & responsibilities