General Manager - Clearing & Forwarding

Job Description:

Key Responsibilities

• Lead and oversee all customs clearing operations for imports and exports. Ensure compliance with customs laws, regulations, and company policies.
• Develop and implement strategies to improve operational efficiency and service delivery.
• Manage and mentor the clearing team, setting performance objectives and conducting appraisals.
• Build and maintain strong relationships with customs authorities, port officials, shipping lines, and regulatory agencies. Monitor shipment progress and resolve delays, disputes, or compliance issues promptly.
• Ensure accurate preparation and submission of customs documentation.

Candidate Requirements

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, Customs Administration, or a related field. Professional certification in Customs Clearing and Forwarding or a related discipline is an added advantage.
• Membership of a relevant professional body is desirable.
• Minimum of 5 years of experience in customs clearing and forwarding or logistics operations. At least 3–5 years in a senior management or supervisory role.
• Proven experience dealing with customs authorities and regulatory agencies.
• Extensive knowledge of customs laws, tariffs, import/export procedures, and international trade regulations. Strong leadership and people management skills.
• Excellent negotiation and stakeholder management abilities. Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills. High attention to detail and accuracy.

Financial and commercial awareness.

Required Skillset

• Proficiency in customs management systems, freight management software, and Microsoft Office applications.
• ASYCUDA World (Automated System for Customs Data) – The primary customs management system used by the Zambia Revenue Authority (ZRA) for processing import, export, transit, warehousing, and customs declarations.
• ZRA Customs Electronic Services (e-Services) – Used for submitting customs-related applications, payments, and accessing customs information online.
• Experience using COMESA CTMS, Regional Electronic Cargo Tracking System (RECTS), and other regional trade facilitation platforms