General Manager Business Development

We are looking for Retired Indian Navy Short Service Commissioned Officer with a minimum 10 years of technical or administrative experience.

General Manager - Business Development plays a vital role in driving organisational growth, expanding market presence, and establishing strategic partnerships.

Responsibilities :

New Client Acquisition & Market Expansion

• Entry into new units/departments and generation of concrete leads from the new customer/s.
• New client acquisition.
• Conversion of leads/enquiries and bids into orders.

Strategic Partnerships

• Strategic Alliances with OEM/partners.
• Value of Partnerships on revenue

Pipeline Management

• Sales Pipeline Value & Pipeline Conversion.

Image Building and Customer Satisfaction

• Image building of the firm with positive and regular interaction with the clients over telephone and physical visits.
• Ensuring customer satisfaction with timely addressal of enquiries, issues(past & present), etc.

Implementation of SOP's:

• Making the SOP's for each department (BD & SP) and strict implementation of the same
• SOP's to cover day-to-day processes and all activity from lead generation, mail/phone enquiry allocation, prioritization, approval, follow-up, escalation & reporting formats.
• Creation of centralized client contact list, internal vendor database and itemized database with a clear SOP for the team for continuous updating and improvisation of the database
• Ensure all filing in hard and soft copy with standardized nomenclature and locations for all ongoing case and leads
• Ensuring the SOP's facilitate clear communication and reporting of all the team members and self to next higher authority

MIS Reporting

• Making of Reporting Format and strict implementation with daily activity log and progress update, prioritization level, etc. of each case
• Weekly review of the Reporting Sheet with the concerned MD with clear recording of further course of actions
• Implementation and ensuring the necessary action from the last review and recording of the same in the daily & weekly reports

Cost Efficiency

• Business Development Cost-to-Revenue Ratio
• Returns (ROI) realized from business development initiatives

Team Performance and Development

• Achievement of targets by the business development team.
• Training and Development of BD & SP team.