GenAI Developer with Contact Center

Job DescriptionWe are looking for an experienced Conversational AI / Voice AI Engineer to build and develop intelligent voice and conversational AI solutions for customer and contact-center use cases.Key Responsibilities

• Design and develop Conversational AI and Voice AI applications.
• Build AI-powered voice bots, chatbots, and contact-center solutions.
• Integrate LLMs, GenAI, RAG, and NLP into conversational applications.
• Work with Speech-to-Text (STT) and Text-to-Speech (TTS) technologies.
• Build conversation flows, dialogue management, context, and session handling.
• Develop backend APIs and microservices for AI applications.
• Integrate AI solutions with enterprise systems, databases, and external APIs.
• Build Agent Assist capabilities such as real-time transcription, suggested responses, knowledge retrieval, and call summarization.
• Work with real-time streaming, telephony, IVR, SIP, or contact-center platforms.

Required Skills

• 6+ years of experience in Software Engineering, AI Engineering, Conversational AI, or Voice AI.
• Strong experience in Python and/or Java.
• Hands-on experience with GenAI, LLMs, RAG, and NLP.
• Experience building Conversational AI, chatbots, or voice-based AI applications.
• Experience with STT and TTS technologies.
• Strong understanding of APIs, microservices, and backend development.
• Experience with cloud platforms such as AWS, Azure, or GCP.

Good to Have

• Experience with Genesys or other CCaaS/contact-center platforms.
• Knowledge of Telephony, SIP, IVR, WebSockets, Kafka, or real-time streaming.
• Experience with Agent Assist or Contact Center AI solutions.
• Experience with LangChain, LangGraph, or similar LLM orchestration frameworks.