Gen AI Technical Lead

Role & responsibilities

• Identify, architect, and implement high-value AI and automation use cases.
• Build solutions using LLMs, RAG, AI Agents, Prompt Engineering, and Workflow Automation.
• Drive automation across service desk, incident management, knowledge management, SAP operations, and IT support processes.
• Integrate AI capabilities with SAP, ServiceNow, Microsoft, and enterprise applications.
• Define AI standards, governance, reusable frameworks, and accelerators.
• Track outcomes including ROI, productivity gains, cost reduction, ticket deflection, and service improvements.

Preferred candidate profile

• Azure AI Foundry, Azure OpenAI, Copilot Studio, Azure AI Search
• ServiceNow Now Assist, AI Agents, Virtual Agent
• LLMs, RAG, AI Agents, Prompt Engineering
• Power Platform, REST APIs, Azure Integration Services
• SAP BTP AI, SAP Joule, SAP Business AI