Gen AI Engineer

About the job

About Firstsourc eFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes

. About the Ro leYou've shipped real software. You've sat in a room with stakeholders and pushed back on a bad idea. You've built something with LLMs that ran in production and learned, the hard way, what doesn't make it past the demo. Now you want to do more of that, faster, with bigger problems and better tool s.As a mid-level FDE at Firstsource, you'll be embedded with a named client, own a problem end-to-end, and partner with junior FDEs and our internal AI platform team to build solutions that operate — not just impress. You'll be expected to think about extensibility on day one and ship working prototypes by day fiv

e. What You'll

• OwnEnd-to-end delivery of Gen AI solutions inside a client engagement — from discovery to product
• ionArchitecture decisions on document pipelines, agent systems, RAG infrastructure, copilots, and operational
• AIHardening LLM features: evals, prompt versioning, cost & latency optimisation, observability, guardra
• ilsStakeholder management — translating client problems into technical scope, and technical realities back into business langu
• ageMentoring 0–2 year FDEs on the engagement, reviewing their code, and accelerating their r
• ampContributing patterns and platform components back to Firstsource's reusable AI st

ack What We're Looking

• For2–5 years of engineering experience with at least one product/major feature shipped to real users (can speak to scale, edge cases, what br
• oke)Strong Python + one of TypeScript, Go, or Java; comfortable across the stack when ne
• ededProduction Gen AI experience — you've built and deployed an LLM-powered feature, not just a demo. You understand cost, latency, prompt versioning, and have set up e
• valsSolid system design — distributed systems concepts, vector DBs (Pinecone, Weaviate, pgvector), cloud (AWS / Azure /
• GCP)Direct experience with stakeholders, PMs, or clients — not buried inside a pure backend
• podAt least one "0 to 1" project you owned end-to
• -endFluent with Gen AI pair programming (Claude Code, Cursor, Copilot, Windsurf) — uses them as a force multiplier, reviews output critic

ally Stretch / Strongly Pref

• erredBuilt or contributed to internal tooling/platforms used by other engi
• neersVertical domain depth — BFSI, healthcare, telecom, retail, or insu
• ranceEval frameworks experience (Braintrust, LangSmith, internal eval pipel
• ines)Experience with MCP servers, agent frameworks, multi-agent orchestr
• ationHave broken production at least once on an architectural choice — and can articulate the l

esson What We

• OfferNamed, high-stakes client engagements with real budgets and real business ou
• tcomesA path to Senior / Staff FDE and architect roles within 2–3 years for clear perf
• ormersLatest Gen AI tooling and platform access — Claude Code, internal AI platform, vector DBs, eval pip
• elinesCompensation aligned to outcomes — top FDEs are compensated like senior engineers, not by tenure
• tablesDirect exposure to Firstsource leadership and the wider RP-Sanjiv Goenka Group n

etwork ⚠️ Disc laimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email add resses.