GCP CCAI Presales Architect

Greetings from Tata Consultancy Services!

Join us and be part of TCS's AI Cloud transformation journey!

About the Unit:

TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world.

Weekend Virtual Drive | TCS AI Cloud Team

Date: 26th Sep 2026

Mode: Virtual Interview

Job Title: GECX Architect

Job Location: PAN INDIA

Experience Required: 10- 20 YEARS

Job Description:

Must Have:

As a Google CCAI Presales Architect, you will architect the contact centre solutions for Google Clouds CX (Customer Experience) portfolio. The core objective shall be to move towards Goal-Oriented Agents which shall involve designing architectures where Vertex AI Agents act as a connective tissue between the customer, the contact center (CCaaS), and the enterprises underlying data.

Key Responsibilities

Architecture & Design

• CCAI and GECX Design & Development Engineer: Design end-to-end contact centre solutions covering voice, chat, email, social, IVR, bots, AI/ML, WFM, analytics, and recording.
• Architecting Solutions involving Integration of CRMs, ERPs, AI engines, and third-party systems using APIs, SCRAPI, JSON scripting, and integration frameworks.
• Ensure solutions are scalable, secure, and compliant with industry standards.
• Create technical documentation including solution diagrams, BOMs, and SOWs.
• Evaluate vendors, lead PoCs and pilot initiatives, and orchestrate cloud contact centre transformations.
• Exposure to AI / Gen AI / Agentic AI use cases (B2C, B2B) for contact centre modernization.
• Orchestration Design: Architect multi-agent systems using CX Agent Studio, Google ADK, Vertex AI Search, Knowledge Catalog, DialogFlow CX and Agent Engine that can handle long-running business processes (e.g., autonomous insurance claim processing or multi-vendor travel booking).
• Tool & Function Calling: Design "Tools" that allow agents to securely interact with external APIs (CRMs, ERPs, and SQL databases) to perform real-time actions during a live interaction. Good Understanding of APIGEE platform.
• 815+ years in Contact Centre solutioning / consulting / delivery leadership, with significant RFx ownership.
• Proven experience in ITSM, Workplace, Datacenter/Cloud & Networks solution design and operational models.

Certifications (Preferred)

• Google CCAI

Genesys CCaaS / NICE CXone Certified Professional or Architect

• Amazon Connect / / Cisco Contact Center Certifications
• ITIL Foundation
• PMP or TOGAF

Research Study: Cloud strategy and transformation- https://www.tcs.com/what-we-do/services/consulting/cloud-strategy-transformation