GCC Monitoring Analyst

Location

Gurugram (Onsite)

Responsibilities

• Perform continuous monitoring of application services and underlying infrastructure to ensure platform stability and availability.
• Triage incoming alerts, cases, and incidents, and drive follow-ups for assignment, investigation, and timely resolution.
• Identify recurring issues and raise problem records and problem tasks in line with Problem Management practices.
• Ensure incidents and problems are documented with clear descriptions and accurate Configuration Item (CI) mapping.
• Adhere to established ITSM processes, including Incident, Change, and Problem Management.
• Contribute to AI-assisted initiatives and continuous operational improvement within GCC.

Your profile

Should possess strong analytical, troubleshooting, and decision-making skills, with a high level of attention to detail, and can perform effectively in high-pressure situations.

Evaluate issues from multiple perspectives, navigate complexity, and clearly summarize problems and insights. Curious, collaborative, and outgoing individual who thrives in diverse environments.

Confident in communicating and taking the lead, while also willing to challenge the status quo when appropriate to drive improvement.

Willing to work in rotational or shift-based coverage models.

It will be an advantage if you have knowledge or hands-on experience within some of the following areas:

Experience / Areas of knowledge (preferred)

• Required experience 5- 7 years
• Alert handling and monitoring on SCOM, SolarWinds or other monitoring tools.
• Working knowledge of ITSM tools (ServiceNow), including incident and case handling, logging, tracking, and updates.
• Understanding of ITIL processes such as Incident Management, Problem Management, and Change Management.
• Knowledge of Log aggregation and visualization tools, preferably Elastic, and Kibana.
• Bachelor's or master's degree in a relevant discipline (e.g., BCA/MCA or B. Tech, or BBA/MBA with a focus on Business and Data Analytics) and either already possess, or are interested in obtaining, ITIL v4 or similar IT service certifications

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.