GCC - Application Support Specialist ( Procurement) II Pune

Role & responsibilities

Local Solution Owner

• Single point of contact for local Administration
• Incident Management (Level 1& 3) & Alignment between tools (Vendor & Air Liquide)
• Data quality control
• Data cleansing
• User access Management

Application evolution support

• Train / upgrade self to be the SME of the Digital Procurement application
• Contribute to the definition of the tool process (Evolution)
• Liaise with technical teams (DDS & Procurement) during feasibility studies of new feature implementation
• Collaborate with business process owners and Digital Managers to define the evolution needs
• Execute testing of the application during various releases under group solution team coordination
• Communicate the functional and technical changes on the application to various stakeholders
• BulkUpload/BulkUpdate of Data

Knowledge Retention & Documentation

• Document all the system changes throughout the evolution of the application
• Responsible for documenting SOPs for existing and new workflows
• Prepare Gap analysis documents and maintain change history for new releases
• Responsible for developing digital promenade (self help) for each module
• Responsible for preparing tutorial videos and updating the training material
• Build knowledge repository (Faq's, DIY material, training videos etc) leveraging MPTC (my pass to change)
• Communicate new features/ functionalities to the user community

Training and Knowledge transfer

• Develop annual training plan in collaboration with all the stakeholders
• Organize and deliver regular training sessions for internal users while onboarding new resources
• Organize and deliver adhoc training sessions for target audience
• Organize and deliver training sessions whenever new functionalities/ features are introduced
• Building and maintaining a training dashboard

Preferred candidate profile

• Minimum experience of 3 years in similar domain from IT industry / GCC set up
• Tools Exposure - SAP ( Good to have)
• Strong Communication skills are must
• Understanding of Procurement processes
• Knowledge & Experience on data management (ETL)
• Proven ability to coordinate and work with large and diverse teams
• Strong Documentation skills - past experience in ability to develop workflows documenting functional/technical documentation and preparing/updating training materials
• Experience on any ticketing management tools
• Autonomy, Responsiveness, Digital mindset

Interested candidate, please apply with your updated resume at below mentioned Air Liquide's career page link :

https://airliquidehr.wd3.myworkdayjobs.com/AirLiquideExternalCareer/job/Pune-GCC/GCC---Application-Support-Specialist_R10101499-1