Job Title - GCC Advisory Consultant
Management Level: 09 - Consultant
Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata
Must have skills: GCC / GBS Strategy, Functional Operating Model, GCC/ Shared Services Design Design, Setup and Transformation, Sourcing & Location Strategy, Business Case Formulation, Functional Transformation such as Finance Process (O2C / P2P / R2R / FP&A) Transformation, PowerPoint & Excel
Good to have skills: Multi-function GBS, Transition & Migration Management, Service Management & SLA Design, Agentic AI in functions, Data Visualization Tools
Job Summary:
Manage defined workstreams within GBS / GCC and operating model transformation engagements, taking responsibility for structuring the approach, shaping the analysis, and delivering high-quality outputs within agreed timelinesTake ownership of specific solution modules - such as Org design, location assessment or a process tower (e.g., O2C, P2P, R2R/FP&A) - guiding analysts, reviewing outputs, and ensuring coherence across deliverables at the workstream levelPrepare client presentations, workshop materials, and proposal sections independently, contributing actively to client discussions and working sessionsDevelop business cases, cost analyses, value realization frameworks, and supporting models for GBS / SSC setup and transformation assignmentsApply a process and operating-model perspective across GBS design, governance, KPI and maturity frameworks, and emerging areas such as Gen AI-enabled processesContribute to business development efforts through research, pitch preparation, and proposal development
Roles & Responsibilities:
GBS / GCC Strategy and Setup: Lead analysis of operating model options (centralized, federated, hybrid) and build-operate setup models, location and sourcing strategy, GBS guiding principles, and process taxonomy (L0-L5) design for new and scaling shared servicesOperating Model Design: Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations independentlyOperating Model: Manage the design, documentation, and continuous improvement of the Operating Model by analyzing processes, roles, governance, and performance metrics to enable efficient service delivery.Cost Analysis and Value Realization: Develop detailed cost models covering setup costs, run-rate costs, and total cost of ownership for GBS and transformation scenarios; build value realization frameworks that track benefit and savings delivery against investment over time, incorporating productivity, quality, and strategic value leversOrg Design and Sizing: Design organization structures for the GBS / SSC and retained teams - roles, spans and layers, reporting lines, and FTE sizing methodologiesSSC Location Strategy: Conduct location assessment and selection studies across cost, talent availability, risk, and scalability dimensions to recommend best-fit delivery locations for shared servicesKPI and Performance Frameworks: Design KPI and SLA frameworks for GBS performance management, covering operational, financial, service, and experience metrics; develop dashboards and reporting cadences aligned to governance structuresCapability Maturity Assessment: Conduct structured maturity assessments across functions and processes against leading-practice benchmarks; translate findings into prioritized improvement roadmaps with clear ownership and timelinesGovernance, RACI and Interaction Model Design: Design governance frameworks (councils, decision rights, escalation paths), RACI matrices, and interaction models defining roles and collaboration patterns between the GBS, retained organization, business units, and third-party providersGen AI in Functions: Manage assessments and recommendations on Gen AI and intelligent automation use cases across functional processes - such as AP invoice processing, reconciliations, close acceleration, and management reporting
Professional & Technical Skills:
5-9 years of total experience in GBS consulting, operating model, functional transformation, or, advisory, or in-house shared services; experience at a top-tier or Big 4 firm preferredExperience leading workstreams in GBS / GCC design, functional operating model, or shared services engagementsWorking knowledge of at least 2-3 of the following: GBS / GCC / SSC setup, operating model design, sourcing & location strategy, org design & sizing, process maturity assessment, governance & interaction model designAbility to build and interpret cost models, TCO analyses, and value realization frameworks and GBS transformation contextsExperience designing KPI and SLA frameworks and performance measurement structures; ability to translate strategic objectives into measurable operational metricsFamiliarity with maturity assessment approaches - capability, process, or operating-model maturity - and ability to develop actionable improvement roadmaps from findingsFamiliarity with core functional processes and process taxonomy frameworks such as the L0-L5 process hierarchyAwareness of Gen AI adoption in one or more functions including intelligent automation use cases and their implications for GBS process and workforce designStrong proficiency in Excel and PowerPoint; exposure to data visualization tools (Power BI, Tableau); strong structured communication and presentation skillsAdditional Information:
- Opportunity to work on GBS / GCC and operating model programs for marquee G2000 clients across industries
- Exposure to senior stakeholder engagements and client-facing responsibilities as part of high-performing delivery teams
- Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
- Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional.
- Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
- Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
QualificationExperience: 5-9 years
Educational Qualification: MBA from Tier-1 Institute or CA/CPA
