GBO Disbursement Service Manager

Role & responsibilities

• Handling Disbursement and related activities.
• Managing Disbursement requests and ensuring TAT.
• Maintaining First Time Right.
• Adhering to Internal processes and compliance.
• Handling of Rate change (increase/decrease), prepayments, interest recoveries and loan interest calculation, processing fee recovery, reversals and waiver.
• Timely closure of deferrals pertaining to loans.
• Coordination with Clients, Treasury, Credit, CSM, CPC, RM etc. for ensuring timely & accurate processing of transactions
• Ensuring delivery of quality service to clients.
• Ensuring all customer queries are attended to and resolved within the TAT.
• Strict adherence to Process and regulatory norms
  

Preferred candidate profile

• Post Graduate with minimum 3-5 years of banking experience.
• Knowledge of banking operations.
• Should be familiar with Finacle/ BCIF and DOT NET.
• Ability to work under pressure in a dynamic environment
• Should have eye for detail & be meticulous
• Strong communication (Oral and Written) & Networking Skills