Gainsight Administrator

Job Summary

• Role is focused on helping go-to-market teams extract more value from Gainsight by translating business needs into practical, scalable solutions
• Less focused on enterprise architecture; more focused on direct partnership with business teams
• Success is measured by adopted workflows, trusted stakeholder relationships, reliable automations/reports, and continuous improvement in how the org uses Gainsight to drive customer health, retention, and growth

Role Responsibilities

• Partner directly with go-to-market teams (Customer Success, Sales, Renewals, Support, Marketing, Operations) to translate business needs into Gainsight solutions
• Configure and maintain Gainsight features: playbooks, CTAs, success plans, rules engine, automations, reports, dashboards, and customer health models
• Build and refine workflows to help customer-facing teams prioritize work, manage risk, drive adoption, and improve customer outcomes
• Create and maintain reporting and dashboards for visibility into customer health, team activity, adoption, risk, and operational performance
• Support development and optimization of playbooks, lifecycle journeys, customer segmentation, health scores, and automated alerts
• Gather end-user feedback and continuously improve workflows, usability, and adoption
• Troubleshoot issues, investigate data/configuration problems, and provide timely user support
• Document configurations, processes, business logic, and enablement materials
• Partner with data, systems, and operations teams to ensure Gainsight leverages accurate and actionable data
• Stay current on Gainsight product capabilities and recommend workflow improvements
• Explore opportunities to leverage AI, MCP, and related technologies to improve automation, insights, and operational efficiency

Requirements

Must-Haves

• 5+ years of hands-on Gainsight admin experience in a go-to-market, Customer Success, RevOps, or Sales Ops environment
• Strong working knowledge of Gainsight configuration: rules, playbooks, CTAs, reporting, dashboards, success plans, and automation workflows
• Ability to engage directly with business stakeholders, understand ambiguous requests, and translate needs into system solutions
• Familiarity with customer success operations
• Proactive stakeholder partnership - not just ticket-queue support
• Strong problem-solving, diagnostic, and tradeoff evaluation skills
• Experience supporting customer-facing teams (CS, Sales, Renewals, Support, Account Management)
• Comfortable working with data, reports, dashboards, segmentation logic, and operational metrics
• Strong communication skills, including explaining technical concepts to non-technical users
• Detail-oriented, organized, able to manage multiple priorities and stakeholder needs
• Experience documenting processes, configurations, and user guidance

Nice-to-Haves

• Gainsight Administrator certification
• Salesforce integration
• Background in CS Ops, RevOps, GTM Systems, or Business Systems
• Familiarity with AI-enabled workflows, MCP, automation agents, or emerging AI capabilities
• Experience driving user adoption through training, enablement, or office hours
• Understanding of customer lifecycle management, health scoring, risk management, renewals, adoption, and expansion motions

Key Points

• Flag Gainsight Admin-level certification, a plus
• Ideal profile: consultative, curious, comfortable with ambiguity; digs into the "why" behind requests rather than just executing tickets.
• Strong signal: candidates who can configure a playbook, build a dashboard, troubleshoot an automation, AND hold strategic conversations with CS leadership.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.