Functional Support Consultant

Key Responsibilities Platform Training Configuration

• Train users on platform features and capabilities through classroom, online, and one-on-one sessions.
• Configure and model user business operations on the platform to align with their requirements.
• Create training materials like presentations, documents, and how-to videos.
• Platform Adoption SupportSupport users in integrating the platform into their daily operations.
• Monitor platform usage and provide guidance on handling various business scenarios.
• Offer innovative workarounds or solutions to resolve user issues.
• Feedback CollaborationGather and provide feedback to Product Managers on functional gaps and business requirements.
• Work with cross-functional teams to ensure smooth implementation and user satisfaction.
• Ideal Candidate ProfileExperience: Up to 4 years in an application support or SaaS product implementation role.

Skills:

• Strong listening and problem-solving abilities.
• Effective communication and presentation skills for explaining platform functionalities.
• Comfortable conducting hands-on training sessions and creating user-friendly documentation.
• Knowledge of B2B, Supply Chain Management/Operations processes.

Traits:

• Proactive and accountable with strong follow-through.
• Ability to work with remote teams and adapt to shifts or travel requirements.