Functional Specialist-Enterprise Apps
BirlaSoft · Pune · onsite · Posted 27d ago
Undisclosed4–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Area(s) of responsibility
Key Responsibilities
- Work closely with business stakeholders (Sales, Service, Operations, Supply Chain) to understand and document CRM requirements.
- Analyze manufacturing-specific processes such as lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service.
- Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
- Support Salesforce implementations across Sales Cloud, Service Cloud,
- Configure Salesforce features such as objects, fields, validation rules, workflows, flows, and reports (as needed).
- Act as a bridge between business users and technical teams (Salesforce Developers, Architects).
- Should have good understanding of Dealer management and Order management related processes.
- Should have good understanding of basic Salesforce Admin knowledge and its capabilities
- Support UAT planning, execution, defect triage, and sign-off.
- Drive data quality, CRM adoption, and process standardization.
- Prepare documentation including BRD, FRD, test scenarios, and training materials
- Should be able to leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs
- Should have good communication skill
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
data qualitydistributordealercrmadminDistributor ManagementSales CloudService CloudDealer ManagementcloudSupply ChainOrder ManagementManufacturingoperationsSalessalesforceSales ServiceForecasting
About Birlasoft
BirlaSoft
IT Services & Consulting
10.9k+
employees
1995
31 years old
Pune, Maharashtra
India
About
Birlasoft combines the power of a domain, enterprise, and digital technologies to reimagine business potential. Surpassing expectations, breaking convention!
Industries
IT Services & Consulting
Employee ratings
3,764 reviews
3.4/ 5
Culture
3.3
Career growth
2.6
Work-life
3.6
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