Functional Lead

Functional Lead (D365 CRM Functional)
Location: Ahmedabad, Gujarat

Experience: 8-12

Role Summary

The Functional Lead will be responsible for managing end-to-end delivery across multiple projects and clients, ensuring timely execution, quality delivery & resource optimization. The role involves leading delivery teams, managing stakeholder communication, and driving operational excellence.

Roles & Responsibilities

• Manage end-to-end delivery of multiple Microsoft Dynamics 365 CE projects across clients and business units.
• Serve as the primary point of contact for delivery-related discussions with clients and stakeholders.
• Lead project planning, resource allocation, task assignments, and ensure timely execution of deliverables.
• Participate in requirement gathering, solution discussions, and design workshops with business users.
• Provide guidance on Dynamics 365 CE best practices, implementation approaches, and integration considerations.
• Work closely with functional and technical teams to ensure solutions align with business requirements.
• Monitor project progress, delivery metrics, risks, issues, and escalations; Conduct regular project reviews and client status meetings.
• Support effort estimation, resource planning, and project governance activities.
• Oversee release management, change management, and deployment processes.
• Ensure effective coordination among cross-functional teams including development, BI, and support teams.
• Review and support solution architecture, integrations, and overall CRM implementation lifecycle.
• Possess working knowledge of Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service.
• Maintain awareness of Power Platform capabilities including Power Apps, Power Automate, and Dataverse.

Skills & Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Proven experience in managing multiple projects and teams.
• Strong leadership, stakeholder management, and client-facing skills.
• Good understanding of project delivery methodologies and resource planning.
• Working knowledge of Microsoft Dynamics 365 CE modules and CRM implementation lifecycles.
• Basic understanding of solution architecture, integrations, Dataverse, and Power Platform components.
• Ability to manage priorities, risks, and deadlines effectively.
• Excellent communication, reporting, and problem-solving skills.