Functional Consultant

Position: Functional Consultant
Department: Functional Support
Reporting to: Manager Functional Support
Experience: Fresher
Education: B. Tech (Mechanical / Civil /Electrical Engineering)
Ideal Candidate should have:
1. Excellent communication (written & conversational) skills in English.
2. Must be able to prioritize works and willing to work under pressure.
3. Should have good analytical & reasoning skills.
4. Good client management skills.
5. Must be ready to work in Night shift occasionally
6. Must be ready to work on holidays as per the clients requirement. Compensatory off
will be provided
7. Must be willing to travel pan India or abroad as per the client geography if a need arises.
Job Role: The individual will be the intermediary layer between the company and customers to
understand the business requirements and to analyse the requirements to see how those can be met
by using Wrench Project Management Product.
Job Responsibilities:

Receive support calls and provide procedural help
Creation and Maintenance of support logs.
Understand site specific requirements from sites which are handed over to support. Create
RS/Sprint for such requirements and manage release of necessary builds.
Assist site team in project assignments.

Create MIS Reports.
Provide functional input for new configuration or functional clarifications.
Build Customer relationship and aim at customer satisfaction.
Travel to client site (India or overseas) based on project requirements.