Functional Consultant (CSM)
Tata Consultancy Services · Remote · onsite · Posted 40d ago
Undisclosed6–10 yrsfulltimeSourced from
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About this role
Job Title: ServiceNow Functional Consultant - CSM | PAN India
Location: PAN India
Experience: 6+ Years
Job Description
We are looking for experienced ServiceNow Functional Consultants with expertise in Customer Service Management (CSM).
Responsibilities
- Gather and analyze business requirements.
- Design and document ServiceNow CSM solutions.
- Drive workshops and stakeholder discussions.
- Configure and support Case Management processes.
- Support UAT and deployment activities.
- Work closely with technical teams and business users.
Required Skills
- ServiceNow CSM
- Case Management
- Business Analysis
- Requirement Gathering
- Process Consulting
- Stakeholder Management
Sourced from naukri
Skills
Requirement GatheringBusiness Analystcase managementservicenow csmprocess consultantServiceNow ConsultantFunctional ConsultantCustomer OperationsCustomer Service Management
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
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An IT services and consulting firm offering business solutions, committed to driving innovation for global enterprises.
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