Functional Configuration Specialist - SF

Essential Duties and Responsibilities:

• Manage the SuccessFactors application and support 5000+ users from multiple business functions across HMH
• Ensure application deployments and administration follows controls process
• Act as a liaison between the technical and functional teams, business functions, and vendors to drive project implementations, deployments, and upgrades
• Identify process and/or business issues that may arise with the implementation of a solution and recommend process improvements to address those issues
• Project activities will involve deployment responsibilities for the SuccessFactors platform, along with support for the associated HR team
• Participate in Agile squads and ensure related the deployment activities follows controls process
• Certify all user access and changes every quarter
• Maintain a holistic view of all business system processes and users, to understand functional impacts with regards to configuration, process, workflow and reporting
• Contribute to ongoing improvements in the value delivered by the IT HR team
• Adhere to quality standards, pertinent regulatory requirements, and to departmental policies, practices and procedures
• Address tech debt and make sure we define and enforce process to keep the platform aligned to best practice and standards
• Perform all other related duties as assigned

Competencies:

• 3+ years of Success Factors administration experience
• Ability to manage integrations across multiple systems that involve bi-directional data sync, API call limitations, bug fixes etc.
• Experience in the compensation and performance modules.
• Familiarity with Testing frameworks and design patterns
• Experience in an Agile organization
• Excellent communication and interpersonal skills
• Ability to work cohesively in a team environment
• Ability to use business acumen to develop solutions to functional and technical issues and be results driven
• In-depth application troubleshooting skills
• Understanding of regulations applicable to IT applications (GxP, SOX, GDPR)
• Ability to provide feedback to manager, peers and team members
• Creative and analytical thinker with strong problem-solving skills
• A strong sense of customer service, with proven experience in a similar role
• In depth application troubleshooting skills.
• Good to have experience in ADP but not mandatory.