Functional Application Support

About Company

BDO is a global network of professional services firms with a presence in over 166 countries, revenue of over USD 14 billion, and experience of over 60 years. Its a leading service provider for the mid-markets with client service at its heart.

BDO India Services Private Limited (or BDO India) is the India member firm of BDO International. BDO India offers strategic, operational, accounting and tax, and regulatory advisory & assistance for both domestic and international organizations across a range of industries. BDO India is led by more than 300+ Partners & Directors with a team of over 10,000 professionals operating across 14 cities and 20 offices. We expect to grow sizably in the coming 3-5 years, adding various dimensions to our business and multiplying and increasing the current team size multi-fold.

Job Summary

The role involves helping employees with application-related queries, logging support requests, following up on issues, and working with internal teams to ensure timely resolution.

This is an entry-level role suitable for candidates who have good communication skills, a positive attitude, and a willingness to learn.

Key Responsibilities

• Respond to user queries received through email, phone, or support tickets.
• Log and track support requests in the ticketing system.
• Follow up with users and internal teams to ensure timely closure of issues.
• Assist users with basic application usage and navigation.
• Maintain records of issues and resolutions.
• Escalate complex issues to senior team members when required.
• Help prepare user guides,FAQs, and support documentation.
• Participate in training sessions to learn business applications and processes.

Skills Required

• Good verbal and written communication skills.
• Strong customer-service orientation.
• Basic problem-solving and analytical skills.
• Ability to learn new systems and processes quickly.
• Good teamwork and interpersonal skills.
• Basic knowledge of MS Office(Excel, Word, Outlook).
• Positive attitude and willingness to learn.