Functional Analyst SCM

Role Overview:

We have an exciting opportunity for someone to join us as a Functional Analyst – SCM to work in a truly global environment, providing functional support, implementation assistance and postimplementation support for Microsoft Dynamics 365 Supply Chain Management across our global operations, reporting to Project Delivery Manager. The role provides long-term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Volcafe Ltd is one of the world's leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world's major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

This role will be based in Volcafe office in Bangalore, India

Key Accountabilities:

▪ Provide post implementation support to end users onsite and offshore.

▪ Handle incoming support issues via our ticketing system and ensure timely resolution of issues, escalating when necessary.

▪ Participate in and manage customer support-focused projects.

▪ Proactively address daily operational concerns.

▪ Become highly proficient with using Microsoft Dynamics 365.

▪ Develop knowledge of Commodities Business Processes (Especially Coffee).

▪ Troubleshoot and analyse application-related issues and solve problems

▪ Establish and maintain a positive and professional relationship with customers.

▪ Provide continuing education to customer on how to effectively use Microsoft Dynamics 365

▪ Document customer inquiries and reported problems and provide feedback and resolutions implemented.

▪ Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices.

▪ Maintain current knowledge of relevant technologies as assigned.

▪ Participate in Functional testing & validation in D365 rollouts.

▪ Participate in special projects and system testing as required

▪ Performs other duties as assigned

Skills and Experience:

▪ University Graduate with a relevant degree within a computational discipline

▪ Implementation experience of Dynamics 365 Trade & Logistics and Production including appropriate certification.

▪ 5+ Dynamics 365 ERP implementation & post implementation support projects

▪ Good skills in all other functional capabilities of Dynamics 365.

▪ Demonstrable knowledge of Dynamics 365 ERP best practices including master data management and security implementation adopting segregation of duties.

▪ Good understanding of Microsoft Dynamics technical landscape – Including SQL, AOS and SharePoint.

▪ Good understanding of architectural patterns such as web, thin client, thick client and cloud.

▪ Working knowledge of finance practices for GL, AR and AP.

▪ Previous customer support experience in a Software Support/Application Support environment is preferred

▪ Experience in physical commodities business is desirable.

▪ Excellent work ethics and customer service orientation.

▪ Ability to prioritize tasks and sequence work to deliver best possible service with resources available

▪ Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

▪ Strong verbal and written communication skills

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don't meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Volcafe shares the values of our parent company, ED&F Man Commodities. Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities.

Our Commitment

Volcafe shares the commitment of our parent company, ED&F Man Commodities. We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.