Func & Ind Intelligence Senior Manager

Skill required: Talent HR Practice - Talent Management

Designation: Func Ind Intelligence Senior Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do
Process Matter Experts are deep subject matter experts and work closely with the client and GPO-S. They are the critical link between the client and the Accenture service delivery teams.

What are we looking for
Qualification:GraduateCutover and Ongoing OperationsWork with the GPOs to execute process cutover activitiesParticipate in ongoing continuous process improvement analyses and monitoring of process-specific KPIsProvide inputs to the creation of a Global Quality Framework with quantified measurement criteria-s in alignment with client/contractual needsWork with Service delivery leads and help them address key/critical escalations


Roles and Responsibilities:

Global DesignProvide end to end process expertise input to future state process designAssist the GPOs in compiling leading practices, and process design considerations incorporating build to operate efficiency design principlesProvide input into the technology enablement (Workday) and assist in identifying automation opportunities and address process administration gapsWork with GPOs to documentation process narratives needed for SOP creationLocalizationCompile localization practices to help with localization preparationParticipate in the localization sessions and provide process inputDocument localization requirements needed for SOP creationTestingProvide input and compile end to end process scenariosParticipate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creationStandard Operating Procedures BuildDevelop SOPs for each process areaWork with their GPOs and their client counterparts to review and validate completeness of DTP contentTraining and Service Rehearsals

Participate in training and service rehearsal activities for their process areasTrain BPO process SMEsHelp the transition management teams to plan, coordinate and monitor successful execution of training and SRT Monitor training and service rehearsal results and progress and help the transition team resolve issues and gapProvide input to the creation of a Global Quality Framework with quantified measurement criteria-s in alignment with client/contractual needs

Qualification
Any Graduation