Full Stack operations Professional

Job Summary

As a Senior Manager in EY GDS Tech Ops practice, you will lead the delivery, solution, transformation, and optimization of digital engineering operations across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY's quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, full stack engineering, ITSM, and agile delivery models.

Career Family: DE TechOps

Role Type: Digital Engineering Full Stack Operations Lead

Service line - Position Title: TechOps - Senior Manager - Digital Engineering Full Stack Operations Lead

Your Key Responsibilities

• Lead end-to-end delivery of digital engineering operations engagements across multiple client engagements.
• Manage client relationships and ensure high levels of satisfaction and service quality.
• Manage support and maintenance of engineering applications (Java, Python, .NET, Node Js, MEAN or MERN stack applications), troubleshoot complex issues, and optimize application performance using best practices, problem management and tools.
• Drive operational excellence through ticket reduction, automation, AI, DevOps practices, and continuous improvement initiatives.
• Manage daily operations, administration, optimization, automating operational tasks and reduces toil.
• Manage and improve ITSM processes such as incident management, root cause analysis, problem management, change management and release management.
• Collaborate with cross-functional teams to align engineering services with business goals.
• Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
• Mentor and develop team members, fostering a culture of innovation and accountability.
• Drive solution, and support business development efforts including proposals, presentations, and client workshops.
• Ensure compliance with EY's risk management and security standards.

Skills and attributes for success

• Expertise in any one or more of the full stack engineering skills such as Java Full stack or .NET Full stack, Node Js, or MEAN or MERN stack.
• Experience with Cloud-native application development and maintenance services is a plus.
• Strong understanding of ITSM, ITIL methodologies, DevOps, CI/CD pipelines, and full stack architecture.
• Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
• Excellent communication, leadership, and stakeholder management skills.
• Relevant certifications such as ITIL, Cloud certifications, or DevOps certifications are a plus.

Qualifications

• Bachelor's or Master's degree in computer science, Engineering, or related field.
• 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in leading delivery and solution.
• Expertise in any one or more of the full stack engineering skills such as Java Full stack or .NET Full stack or MEAN or MERN stack.

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